Team Lead, Inside Sales, Southeast
About The Position
As our Inside Sales Team Lead, you’ll combine direct sales with hands-on team leadership. Based in our Atlanta office, you’ll spend about 60% of your time as an Inside Sales Account Manager and 40% coaching, mentoring, and supporting a local team in partnership with the Inside Sales Manager. This position is fully in office at our Atlanta Experience Center. This role gives you the opportunity to make a difference in two ways: by building strong customer relationships and by helping your teammates succeed. You’ll stay close to the day-to-day work while contributing to team development, smoother operations, and a consistently great customer experience. You’ll also have the opportunity to improve processes, support new employees as they get started, and serve as a trusted connection between the team and management.
Requirements
- Experience in a sales call center environment.
- Experience supporting sales processes and customer relationships.
- Demonstrated leadership skills, including the ability to coach, develop, and motivate others.
- The ability to communicate direction, encourage teamwork, and help employees meet performance expectations.
- Experience using Salesforce, CRM and database systems, chat tools, and Microsoft Office.
- Strong written and verbal communication, problem-solving, and organizational skills.
- A commitment to company policies and to developing yourself and others.
Nice To Haves
- Enjoy coaching, mentoring, and motivating colleagues.
- Communicate clearly and build positive working relationships.
- Take initiative, solve problems, and follow through on details.
- Care about delivering reliable, knowledgeable service to customers and coworkers.
- Can help a team meet high standards while adapting to changing needs.
Responsibilities
- Combine direct sales with hands-on team leadership.
- Spend about 60% of your time as an Inside Sales Account Manager.
- Spend 40% of your time coaching, mentoring, and supporting a local team in partnership with the Inside Sales Manager.
- Build strong customer relationships.
- Help teammates succeed.
- Contribute to team development, smoother operations, and a consistently great customer experience.
- Improve processes.
- Support new employees as they get started.
- Serve as a trusted connection between the team and management.
- Support daily sales operations, including lead follow-up, call and chat coverage, scheduling, and onboarding.
Benefits
- OTE (based on education, experience, and location)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
