Team Lead Hunting

Bass Pro Shops•Hooksett, NH

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader provides daily direction to associates in a store department. The role oversees merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. The Team Lead supports departmental sales, gross margin, inventory shrinkage, and payroll goals; coordinates associate training and scheduling; and helps maintain an effective, customer-focused team environment. The position also helps ensure merchandise and promotional directives are executed, product and pricing information remains accurate, and customers have a positive shopping experience. The Team Lead provides product expertise, assists customers with purchasing decisions, and promotes programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned.

Requirements

High school diploma or equivalent.
2 to 4 years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Ability to stand and/or walk constantly during a shift.
Ability to occasionally ascend or descend ladders, stairs, ramps, and similar structures.
Ability to communicate constantly to exchange information.
Ability to occasionally perform repetitive motions involving the wrists, hands, and/or fingers.
Ability to occasionally operate machinery and/or power tools, and motor vehicles or heavy equipment.
Ability to move objects up to 20 pounds constantly and occasionally move or lift objects up to 100 pounds or more using a team lift as needed.
Ability to occasionally work in tight or confined spaces and noisy environments.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain plan-o-grams established by the Corporate Office.
Help ensure a pleasant and productive shopping experience for customers.
Participate in interviewing and associate selection recommendations; coordinate training; provide input for performance appraisals; prepare weekly work schedules; and coach and motivate associates.
Resolve customer and associate concerns in coordination with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain a high level of customer service and achieve customer service results better than the Company average.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signing, and pricing of advertised items.
Assist with supervisory responsibilities, including interviewing, training, planning and assigning work, directing associates, evaluating performance, addressing complaints, and resolving problems.
Help maintain a positive, harassment-free working environment.
Assist customers with buying decisions by identifying and evaluating their needs, recommending products, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.