Team Lead/HR Specialist

Rividium • Alexandria, VA

2d

About The Position

RiVidium, Inc. (dba TripleCyber) is seeking a Team Lead/HR Specialist to provide management and oversight of the USPTO Customer Service Center (CSC). The CSC is staffed by 4 Call Center Representatives and 6 Compensation and Benefits Specialists. The CSC collaborates with the Compensation and Benefits Division to provide support in various functional areas of the Compensation and Benefits Division, Office of Human Resources. The Team Lead must possess the necessary compensation and benefits knowledge to understand the work, effectively distribute, manage, and oversee tasks, and identify process and performance gaps. This role requires ensuring satisfactory and timely completion of contractor team assignments, carrying sole responsibility for staff competency and oversight, and promptly addressing any performance or conduct issues. The position also involves preparing and analyzing biweekly and monthly status reports, logs, and other tracking methods to ensure timelines and deliverables are met.

Requirements

• Ability to obtain Public Trust Clearance
• 8 years' of management experience in time and attendance, pay and leave administration, benefits, and retirement programs, preparation and analysis of leave errors, and payroll support
• 5 years' experience in payroll and benefits form processing
• In-depth knowledge of NFC pay systems
• In-depth knowledge of HR Connect (at least 3 years of experience)
• Basic knowledge of Leave Share Programs
• 3 years' experience in Call Center or Help Desk administration/oversight
• 5 years' experience in Team Management

Responsibilities

• Processing benefit and payroll forms, time and attendance, leave audits, and benefits-related Personnel Action Request (PAR)
• Provide support in payroll administration, retirement counseling, OHR Customer Service Center (OHR CSC) administration and oversight, and leave bank and leave transfer
• Ensuring that the work assignments of the contractor team are carried out satisfactorily and timely
• Carry sole responsibility of staff competency and oversight, and shall promptly identify and handle any performance or conduct issues
• Prepares and analyzes biweekly and monthly status reports, logs, and other tracking methods to ensure timelines and deliverables are met

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed