Team Lead - Foundation Support

WellDyne • Lakeland, FL

13d • Onsite

About The Position

At our company, we move fast, adapt quickly, and turn challenges into opportunities—all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable. Our Vision: Powering better health through pharmacy care driven by tech, trust and heart Our Mission: To deliver pharmacy care where access is effortless, care is affordable and patients come first. About the Role We are seeking a dedicated and experienced Team Lead for our Foundation Support team based in Lakeland, FL. The ideal candidate will lead a team responsible for providing exceptional support and maintenance for our foundation systems, ensuring stability, reliability, and continuous improvement.

Requirements

• Strong understanding of foundation systems, structural support, or related technical areas.
• Excellent problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
• Effective communication and interpersonal skills to lead a team and collaborate with various stakeholders.
• Proficiency with support ticketing systems, monitoring tools, and documentation platforms.
• Ability to analyze data and generate reports to drive team performance improvements.
• High school diploma or equivalent.
• 2+ years of experience in patient assistance, healthcare, specialty pharmacy, or a related field.

Nice To Haves

• Florida Registered Pharmacy Technician license, in good standing.
• Experience with manufacturer patient assistance programs preferred.

Responsibilities

• Lead, mentor, and manage a team of foundation support specialists to deliver high-quality technical support and solutions.
• Coordinate daily team activities, assign tasks, and monitor progress to meet service level agreements (SLAs).
• Serve as the primary point of escalation for complex technical issues related to foundation systems.
• Collaborate with cross-functional teams including operations and product management to resolve issues and implement improvements.
• Develop and maintain documentation, processes, and best practices for foundation support activities.
• Analyze support metrics and team performance to identify areas for improvement and implement corrective actions.
• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Participate in recruitment, training, and performance evaluations of team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED