Team Lead- Foreclosure & Default Operations

Diaz Anselmo & Assoc. PA•Plantation, FL

1d•Onsite

About The Position

We are seeking an experienced and motivated Team Lead to oversee daily workflow operations, support team performance, and help drive operational excellence. In this role, you will serve as a key resource for team members by providing guidance, training, and day-to-day support while ensuring strict compliance with client, investor, and regulatory requirements. If you have a strong background in foreclosure, bankruptcy, or creditor rights operations and enjoy coaching others, solving problems, and maintaining high standards in a fast-paced environment, we would love to hear from you.

Requirements

2 to 3 years of experience in foreclosure, bankruptcy, creditor rights, mortgage servicing, or related legal operations
1+ year in a Team Lead, Senior Specialist, or supervisory support role is preferred.
Experience working in foreclosure law firms, bankruptcy operations, or mortgage default servicing.
Proven ability to manage workflow, coach team members, and analyze performance metrics to identify operational trends.
Comfortable using the Microsoft Office Suite (Word, Excel, Outlook)
Familiar with legal case management platforms such as Perfect Practice.
Excellent problem-solving, decision-making, interpersonal communication, and organizational skills with high attention to detail.

Nice To Haves

A collaborative leadership style focused on supporting team success.
An unwavering commitment to operational excellence and accuracy.
The ability to balance a small individual caseload while supporting broader team objectives.
Flexibility and adaptability in changing priorities and business environments.
A proactive approach to identifying and resolving workflow challenges.

Responsibilities

Manage and prioritize daily team workflow, ensuring tasks are completed accurately, on schedule, and in alignment with strict deadlines.
Conduct quality reviews and spot checks to maintain accuracy, adhere to client scorecards, and meet internal expectations.
Serve as the first point of contact for team questions, escalations, and coaching, actively supporting professional development and performance improvement.
Assist with onboarding, ongoing training, and the seamless implementation of new departmental procedures or process updates.
Support internal audits, client requests, reporting initiatives, scorecard rebuttals, and departmental projects.
Identify opportunities for workflow enhancements, share recommendations with leadership, and help resolve operational bottlenecks.
Maintain a small portfolio of files and provide direct production support during high-volume periods or staffing shortages.