Team Lead, Family Support (Counsellor 3)

The Government of Nova Scotia•Halifax, NS

12d•Onsite

About The Position

Reporting to the Regional Manager of Service Delivery, the Team Lead, Family Support Program is a critical role in ensuring the effective and ongoing delivery of Family Support services. You will supervise a team of family support staff, providing coaching and mentoring to ensure client service excellence. If you are looking to take the next step in evolving your career, this is your opportunity to inspire an engaged team who are dedicated to building positive connections and everlasting relationships within their communities.

Requirements

Completed a Child & Youth Care Worker diploma from a provincially approved post-secondary institution.
Three (3) years of related experience.
Demonstrate leadership qualities including the ability to motivate and ensure a strong, collaborative, team-working environment.
Knowledgeable in child development, family dynamics and community resources.
In-depth knowledge of relevant legislation, regulations, guidelines, occupational health and safety practices, and crisis intervention techniques.
Passion for improving supports provided to children and families.
Experience developing and working toward the objects of case plans.
Effective communication skills (oral & written).
Compassion, reliance, and resourcefulness.
Commitment to diversity and inclusivity.
Proficiency with Microsoft Suite (Word, Excel, Outlook, or equivalent).
Valid driver’s licence and the ability to travel.

Responsibilities

Actively coach and monitor team performance, and help develop performance objectives.
Provide direct supervision of staff.
Consult, monitor and review case plans and case progression.
Model effective practices as well as providing relevant training and guidance to your team.
Provide advice and help problem solve complex cases.
Engage in program development, team meetings, and strengthen relationships with your team.
Promote an engaging, inclusive, and positive work environment.
Collaborate with fellow Supervisors, clients, families, and staff to ensure the effective delivery of our services and programs.
Support and guide team members through performance conversations, attendance management, and leave approvals, helping to build a supportive and accountable team culture.
Assist Regional Service Delivery Managers with developing procedures and activities, monitoring and approving financial requests, and ensuring consistency in the delivery of programs.

Benefits

Defined Benefit Pension Plan
Health
Dental
Life Insurance
General illness
Short and Long Term Disability
Vacation
Employee and Family Assistance Programs
Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
Countless career paths