Team Lead - Epic Willow Ambulatory

Boston Medical Center•Boston, MA

21h•Onsite

About The Position

Oversees a team of analysts responsible for the coordination, training, and implementation of Epic Willow Ambulatory. The primary responsibility is to ensure that applications are well supported and that implementations are properly executed to meet organizational standards. The Applications Analyst IV must possess a thorough understanding of medical terminology, technology, and clinical workflows. As an assigned application and department liaison, this position will be responsible for coordinating training, troubleshooting, configuration, and error resolution for new and existing applications. This position involves working closely with end-users and ITS management staff to manage the development and implementation of new features and functions. The Applications Analyst IV partners with their assigned departments and helps to identify user requirements, utilize available technologies, develop detailed interface and conversion specifications, and recommend software solution options. For large scale projects, this role will take the lead in the development and implementation of new features or enhancements. Projects are likely to include; identifying user requirements, developing detailed interfaces, planning for system conversions, and recommending software solution options. For other projects, this role will provide oversight and project management to a team of analysts.

Requirements

Associate's degree in Computer Science, Information Management or related field (or equivalent combination of formal education and experience).
At least five years of information systems experience as a senior clinical/business analyst or project manager.
Close attention to detail, ability to carefully monitor processes and organize and maintain a system of records.
Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.
Provide quality customer service and serve as an exemplary representative of Information Systems.
On-going communication, feedback and follow-through with customers/peers are essential.
Able to identify complex problems, their probable causes, their impact on operations, report them to the appropriate parties, offer possible solutions, and decide on the optimal course of action while exhibiting judgment and realistic understanding of issues; able to independently and/or collaboratively bring problems to complete resolution.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Oversees a team of analysts responsible for the coordination, training, and implementation of Epic Willow Ambulatory.
Ensures that applications are well supported and that implementations are properly executed to meet organizational standards.
Serves as an assigned application and department liaison, responsible for coordinating training, troubleshooting, configuration, and error resolution for new and existing applications.
Works closely with end-users and ITS management staff to manage the development and implementation of new features and functions.
Partners with assigned departments to identify user requirements, utilize available technologies, develop detailed interface and conversion specifications, and recommend software solution options.
Takes the lead in the development and implementation of new features or enhancements for large-scale projects.
Provides oversight and project management to a team of analysts for other projects.
Mentors, guides, and motivates direct reports through demonstration of best practices.
Supervises all aspects of day-to-day operations and support.
Assures work assignments for the team are completed in accordance with an established project timeline.
Negotiates and acquires resources as necessary to appropriately implement projects.