Epic Analyst - Ambulatory

Hummingbird Healthcare

1d•$79,000 - $103,000•Remote

About The Position

Epic Analyst - Ambulatory at Hummingbird supports the day-to-day health of the EpicCare Ambulatory application for customers. The role involves diagnosing issues, building and testing changes, and working through project and upgrade work. It utilizes data, structured analysis, and system knowledge to create well-documented solutions. This position is a holistic, well-rounded analyst role that goes beyond basic ticket work, encompassing orders, SmartTools, rules, Nova notes, and other ambulatory workflows. Analysts contribute to twice-yearly Epic upgrades, optimization, and project work as prioritized by the customer. The role offers significant ownership across a range of ambulatory functions and the autonomy to manage one's work due to the small team size.

Requirements

2+ years of experience delivering scoped analyst work focused on problem solving, requirements gathering, testing, and solution implementation, ideally within Epic.
Active Epic Ambulatory certification required at time of hire.
Well-rounded experience across ambulatory workflows rather than a single specialty, with the ability to come in and tackle a range of work.
Strong analytical and problem-solving skills, with the ability to investigate root causes, synthesize findings, and recommend solutions.
Proficiency documenting requirements, test results, and system changes clearly and accurately for both technical and non-technical audiences.
A customer-service mindset and comfort working as a trusted vendor partner to the clinics and stakeholders you support.
Demonstrated autonomy, reliability, and initiative, with the ability to hit the ground running and work independently while knowing when to pull in help.
Candidates must be legally authorized to work in the United States without sponsorship.
Must work from a location within the United States with consistent Internet service.
Comfort working Pacific time zone hours is required.

Nice To Haves

Experience with orders, third-party integrations, or interfacing ambulatory orders and results (for example, DISH integration).
Experience with medication workflows as they relate to ambulatory.
Additional Epic certifications such as Healthy Planet, MyChart, Order Transmittal, or Cadence.
Experience on a smaller ambulatory team, a distributed or remote team, or in a start-up or fast-paced environment.

Responsibilities

Diagnose reported issues by analyzing workflows and data, identifying root causes, and looking beyond the surface request to the underlying business need.
Gather and document requirements through stakeholder conversations, translating business needs into clear, testable requirements that align with standards and controls.
Build, test, and validate changes to EpicCare Ambulatory, including orders, SmartTools, rules, and Nova notes, to ensure they meet expectations without introducing regressions.
Execute changes through defined processes to maintain system compliance and auditability, documenting build decisions, test results, and final changes accurately.
Contribute to twice-yearly Epic upgrades, supporting testing, validation, and coordination through go-live.
Take on optimization and project work as identified and prioritized by the customer, growing into more complex projects over time.
Partner with stakeholders at the customer to understand operational context and priorities, and provide clear, timely updates on progress, risks, and impacts.
Deliver assigned work in line with SLAs, quality standards, and performance expectations, and support core client delivery activities as needed.
Identify opportunities to improve tools, processes, and documentation, and contribute to shared team knowledge.
Provide on-call support during scheduled times, if required.