Team Lead, Energy & Construction (E&C) & Energy OPS.

Swiss Re•Windsor, CT

3d•$76,000 - $114,000•Hybrid

About The Position

As Team Lead for Energy & Construction (E&C) and Energy Operations, you will be at the heart of a fast-moving, high-impact specialty portfolio. You'll lead a talented team of Underwriting Assistants and Operations professionals, partnering closely with Underwriting leaders to deliver outstanding service, operational precision, and continuous improvement. This is not just an operations role — it's a leadership opportunity to shape culture, champion transformation, and drive meaningful change across a complex and exciting business portfolio. The US Energy & Construction Operations team is a specialist group dedicated to delivering exceptional underwriting operations support across Energy, Construction, and related specialty insurance portfolios. The team plays a critical role in ensuring accurate, compliant, and timely processing of complex insurance transactions while partnering closely with underwriting leadership to enable business growth. With a strong focus on service excellence, operational governance, and continuous improvement, the team is at the forefront of Swiss Re's transformation journey — embracing technology, innovation, and smarter ways of working every day. You are an experienced operations leader who combines strategic thinking with hands-on execution. You lead with empathy and accountability, inspire teams to perform at their best, and are energized by complexity and change. You communicate with clarity, build trust with stakeholders at all levels, and are relentless in your pursuit of operational excellence. You bring a continuous improvement mindset and are excited by the opportunity to shape the future of specialty insurance operations.

Requirements

Bachelor's degree or equivalent business experience.
5+ years of commercial insurance operations, underwriting support, or underwriting experience.
Strong analytical, organizational, and problem-solving skills.
Demonstrated success leading change and process improvement initiatives.
Excellent communication, stakeholder management, and coaching capabilities.

Nice To Haves

Previous team leadership or supervisory experience preferred.
Knowledge of Energy, Construction, Specialty, or Commercial Insurance operations strongly preferred.

Responsibilities

Lead, coach, and develop a team of Underwriting Assistants and Operations professionals.
Create a high-performing, collaborative, and customer-focused team culture.
Conduct performance management, career development, succession planning, and workforce planning activities.
Drive employee engagement through regular coaching, feedback, and development discussions.
Ensure appropriate workload balancing and resource allocation across the team.
Oversee execution of all post-underwriting operational activities across the Energy & Construction portfolio.
Ensure timely and accurate processing of binders, endorsements, policy issuance, renewals, cancellations, and invoicing activities.
Monitor service levels, quality metrics, productivity measures, and operational KPIs.
Identify and remove operational bottlenecks while improving end-to-end workflow efficiency.
Maintain business continuity and proactively address capacity risks.
Partner closely with Underwriters and business leaders to support portfolio growth and operational priorities.
Develop strong relationships with brokers, underwriting teams, claims, compliance, finance, legal, and technology partners.
Provide operational insight and recommendations to improve customer and broker experience.
Support implementation of strategic business initiatives and portfolio growth objectives.
Ensure operational activities comply with internal policies, regulatory requirements, and underwriting guidelines.
Own audit readiness, documentation quality, evidence collection, and control execution.
Monitor operational risks and implement corrective actions as needed.
Escalate issues early and drive resolution plans to minimize business impact.
Maintain strong data quality and operational governance practices.
Lead process improvement initiatives that enhance efficiency, service quality, and controls.
Champion technology enablement, AI adoption, automation opportunities, and workflow modernization.
Support SOP governance, employee training, change management, and readiness activities.
Contribute to future-state operating model initiatives and organizational transformation efforts.

Benefits

The estimated base salary range for this position is $76,000 to $114,000.
Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group.
We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide.
We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking.
Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics.
In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Swiss Re is an equal opportunity employer.
It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law.
Decisions on employment are solely based on an individual's qualifications for the position being filled.
During the recruitment process, reasonable accommodations for disabilities are available upon request.
If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.
We may use AI-powered tools to support the review and evaluation of applications for this position.
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