Team Lead, Employee Experience

TripleLift•New York, NY

8h•Onsite

About The Position

At Triplelift, we are looking for a Team Lead, Employee Experience to join our team. This role owns TripleLift's physical workplace and day-to-day employee experience, in our New York headquarters and across our global office footprint: a managed U.S. office plus shared workspace in Chicago, Zurich, London, Paris, and Toronto. (Our India office runs its own on-site team and sits outside this role's current scope.) You are hands-on: fixing what's broken, restocking what's low, running events, and keeping every office safe and functioning. You also own the strategic side: space planning, vendor contracts, safety compliance, and a direct report. No task is too big or too small. This is a 5-day-a-week, in-office role based in New York City.

Requirements

Strong experience in office management, workplace operations, facilities, or hospitality; multi-site or global experience preferred
Experience negotiating vendor contracts and managing a budget
Experience leading office moves, relocations, or expansions
Working knowledge of workplace safety standards and emergency planning
Comfortable operating at both a strategic level (planning, budget, vendor strategy) and a hands-on level (lifting boxes, fixing a whiteboard, stocking supplies)
Strong judgment and ability to work independently with minimal oversight
Clear, professional communication with executives, VIPs, and vendors
Available for occasional evening or on-call needs for events or facility emergencies

Nice To Haves

Bilingual in Spanish is a plus

Responsibilities

Run daily walkthroughs of conference rooms, AV, and common areas; fix or escalate issues immediately
Manage guest access, visitor systems, and mail and shipping logistics
Support VIP guests making sure they are welcomed and settled, inclusive of clients, partners and candidates
Order executive meals, restock pantry and coffee daily, and coordinate weekly catered lunches for NYC and Chicago
Plan and assist with the execution of onsite events: all-hands, holiday parties, happy hours, health fairs, and new hire welcomes
Handle minor repairs, furniture moves, and room reconfigurations directly
Own space planning, seat allocation, and lease renewals across U.S. and international offices, in partnership with Legal, Finance, and People
Maintain safety and compliance across all locations, including U.S. OSHA standards; build and test emergency response and business continuity plans
Manage a direct report and onsite or contractor staff to keep workplace service consistent across locations
Lead or support office moves, relocations, and expansions
Own vendor contracts end to end: negotiate, evaluate performance and pricing, and replace vendors when needed (cleaning, supplies, food and beverage, building services)
Manage the workplace operations budget; track invoices and inventory
Serve as the main point of contact for building management and contractors (HVAC, plumbing, electrical, janitorial)