Team Lead, Emergency Communications

WakeMed Health & Hospitals • Raleigh, NC

5d

About The Position

Responsible for working in collaboration with the Emergency Communications Manager to coordinate and delegate the responsibilities of the team. Participates in disaster recovery preparation. Maintains and updates several reference logs in the Communications Center. Coordinates training efforts for new hires and the continuing education of existing telecommunicators. Maintains scheduling and time off requests of the telecommunicators. Assists the leadership team with the creation and maintenance of policies and procedures and performs other duties as assigned. Collaborates with internal departments, stakeholders, and external parties to ensure well-coordinated and high-quality telecommunications efforts from the Emergency Communications staff. Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

Requirements

• 2 Years Telecommunications In Law Enforcement And Dispatch - Emergency Required
• High School Diploma or Equivalent Required

Nice To Haves

• Associate's Degree Related Field Preferred

Responsibilities

• Coordinate and delegate the responsibilities of the team in collaboration with the Emergency Communications Manager.
• Participate in disaster recovery preparation.
• Maintain and update reference logs in the Communications Center.
• Coordinate training efforts for new hires and continuing education for existing telecommunicators.
• Maintain scheduling and time off requests of telecommunicators.
• Assist the leadership team with the creation and maintenance of policies and procedures.
• Perform other duties as assigned.
• Collaborate with internal departments, stakeholders, and external parties to ensure well-coordinated and high-quality telecommunications efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED