Team Lead, Distribution Services

Cotality • Dallas, TX

9h • Onsite

About The Position

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Requirements

• High school diploma, GED, or equivalent required
• 6+ years of progressive experience in an operations, loan servicing, or client service environment required.
• Strong aptitude for leading people, with a demonstrated capability to influence, motivate, train, and mentor team members required.
• Proven capability to plan, schedule, prioritize, and delegate daily operational activities for an entire functional team under tight timelines required.
• Excellent time management and organizational skills to successfully balance personal tasks with team performance metrics required.
• Demonstrated experience tracking team production queues and compiling weekly performance status reports for senior management required.
• Exceptional verbal and written communication skills, with the confidence to lead and direct formal client meetings required.
• Strong relationship-building and change-management skills, with a history of acting as a change champion to drive team agility and quality enhancements required.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Assist the leadership team with the management of daily operational activities, providing clear direction, guidance, and primary communication support for assigned functional team(s).
• Organize, prioritize, and delegate daily workflow tasks and project assignments to ensure self and assigned team(s) meet strict production deadlines and quality standards.
• Consistently deliver and oversee exceptional client service within a high-volume production environment, ensuring all team activities adhere to company standards and Service Level Agreements (SLAs).
• Provide active mentorship, training, and development to team members to build product knowledge, enhance functional processing accuracy, and support a learning culture.
• Lead and direct client meetings, serving as a trusted operational partner and staying close to the workflow by assisting in troubleshooting and resolving complex escalated issues.
• Oversee the accurate research, collection, and analysis of property loan and tax data across multiple sources to ensure delivery expectations and inventory controls are maintained.
• Track daily and weekly team progress, generating simple to complex performance reports to keep management informed on the achievement of operational goals.
• Collaborate cross-functionally with internal departments, senior leaders, vendors, and strategic partners to plan, develop, and execute key projects and initiatives.
• Serve as an active change champion within the assigned functional unit to implement process improvements, maximize team performance, and seamlessly navigate evolving objectives.
• Build, maintain, and leverage strong professional relationships across the organization while fostering inclusive decision-making and a collaborative team environment.

Benefits

• Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Up to 16 weeks of fully paid parental leave and a baby stipend.
• Multiple medical plan options with mental health and wellness support offerings.
• 401(k) with company match and vesting after one year.
• $400 annual well-being stipend and tuition assistance up to $5,250.
• Recognition Rewards, Referral bonuses, exclusive discounts and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED