Team Lead, Customer Success - Commercial - US m/f/d
About The Position
AB Tasty has recently joined forces with VWO to create one of the most comprehensive and innovative digital experimentation and experience optimization platforms in the market. Together, they empower brands to deliver smarter, faster, and more impactful digital experiences across the entire customer journey. Since 2009, AB Tasty has partnered with over 1000 global brands. With a strong international presence and a global team of over 400 talents, they are building the future of digital optimization powered by AI, experimentation, personalization, and data. Their mission is to help brands grow by creating meaningful user experiences that drive business performance. Joining AB Tasty means stepping into a dynamic, international environment where innovation, ownership, and impact are daily realities. The company culture is driven by strong values: client satisfaction, impact, going above and beyond, and a one team, one dream mentality. They are committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact, while also nurturing their team and professional journeys.
Requirements
- Proven experience in client-facing SaaS or digital optimization (6+ years managing enterprise accounts).
- 2+ years of direct people leadership in high-growth, scaling, or organizational change environments.
- Track record of driving NRR and retention outcomes across a portfolio.
- Experience building or refining CS processes and playbooks.
- Familiarity with CS tooling (ChurnZero or equivalent, Gong, CRM) and using data to drive decisions.
- Confidence in navigating complex accounts as a resourceful critical thinker and problem-solver with a resilient, solutions-oriented mindset.
- Basic understanding of how websites work (HTML, CSS, JavaScript) to bridge the gap between technical and non-technical teams.
- Eagerness to continuously learn and adapt in an evolving environment, embracing new products, processes, and team dynamics.
Nice To Haves
- Bonus for React, Vue.js, Server-Side Rendering, SPA, APIs, or SDKs.
Responsibilities
- Lead and develop a team of Commercial CSMs.
- Manage a reduced portfolio of customers.
- Drive retention, satisfaction, and scalable growth across the Commercial segment.
- Collaborate closely with KAMs, Sales, Product, Marketing, and Support teams.
- Contribute to the company's growth and success.
- Take charge of your own journey and excel with freedom and autonomy.
- Collaborate with a diverse, global team across 8 countries.
- Pursue professional development, education, and upward mobility opportunities.
Benefits
- Up to 3 days of remote work per week.
- Opportunities for professional growth, education, and upward mobility.
- Collaborate with a diverse, global team across 8 countries.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
