Team Lead Customer Service

Bass Pro Shops•Saint Charles, MO

18h

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Lead gives daily direction to associates in a store department. The role supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service, while helping the department meet sales, gross margin, inventory shrinkage, and payroll goals. The Team Lead helps create a pleasant, productive shopping experience and provides a legendary experience for every customer by identifying needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. The Team Lead supports staffing, interviewing, associate training, scheduling, coaching, performance feedback, and resolution of customer and associate issues. The role maintains product expertise, conducts product demonstrations, executes merchandising directives and plan-o-grams, and assists with special events, pricing and UPC integrity, assortments, inventory accuracy, and advertised-item displays. The position also assists the manager with supervisory responsibilities in accordance with company policies and applicable laws.

Requirements

High school diploma or equivalent.
2 to 4 years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and group presentations.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to stand and/or walk constantly during a shift.
Ability to occasionally climb ladders, stairs, or ramps; repeat motions involving wrists, hands, or fingers; operate machinery, power tools, motor vehicles, or heavy equipment; and work in tight spaces or noisy environments.
Ability to move objects up to 20 pounds constantly and occasionally lift or move objects up to 100 pounds or more with a team lift as needed.

Nice To Haves

Supervisory experience in retail sales.

Responsibilities

Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives, including Top 25 and Extreme Savings items, and maintain corporate plan-o-grams.
Help ensure a pleasant and productive customer shopping experience and maintain a high level of customer service.
Assist with staffing, interviewing, selection recommendations, training coordination, performance appraisal input, and weekly work schedules.
Coach and motivate associates to support positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate issues in coordination with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortment, inventory accuracy, and the display, signing, and pricing of advertised items.
Assist managers with supervisory duties, including planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
Help customers make buying decisions by identifying and evaluating their needs and recommending products.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.