Team Lead – Customer Service & Sales

AO Globe Life • Naperville, IL

1d • Hybrid

About The Position

AO Globe Life is Hiring: Your Path to Unlimited Growth Starts Here! At AO Globe Life, we’re dedicated to empowering our team to make a real impact every day by delivering exceptional service and innovative life insurance solutions that secure families’ futures. We’re looking for a customer-first representative to join our dynamic Illinois team. If you’re passionate about delighting customers and driven to excel, this is the opportunity you’ve been waiting for!

Requirements

• 1-2 years of proven experience in supporting client success, preferably in a customer service setting.
• Excellent written and verbal communication abilities.
• A positive, proactive attitude with the capacity to address and resolve customer issues effectively.
• A passion for delivering exceptional service and delighting customers at every interaction.
• Strong time-management and prioritization skills to manage multiple tasks in a dynamic environment.

Nice To Haves

• Begin your journey as an agent and customer service representative, mastering the essentials of life insurance sales and customer success. As you excel, you’ll have the opportunity to transition into management and leadership roles.

Responsibilities

• Manage Inbound Communications: Answer incoming calls and emails, addressing customer questions, requests, and issues with professionalism and care.
• Consult on Customer Success: Advise customers on how to best leverage our life insurance products and services based on their unique needs, ensuring they have the right solutions.
• Maintain Product Expertise: Serve as a trusted product expert by keeping your knowledge accurate, up-to-date, and strategically aligned with our offerings.
• Resolve Customer Pain Points: Address complaints and concerns with effective, positive solutions that enhance overall customer satisfaction.
• Build Lasting Relationships: Foster enduring, trust-based relationships by consistently delivering above-and-beyond service.

Benefits

• Flexible schedule with options for remote work or in-office collaboration with our Illinois team
• Performance-based pay
• Enticing bonuses
• Weekly pay
• Comprehensive benefits package covering medical, dental, and prescription care
• Perks of a unionized position
• Potential stock options
• Ongoing, high-quality training led by experienced mentors
• All the tools you need to succeed from day one
• Opportunity to transition into management and leadership roles
• Supportive environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed