Team Lead - Crisis Services

Canadian Mental Health Association- Peel Branch • Brampton, ON

9d • Onsite

About The Position

This posting is for Internal employees to Crisis Services. Joining the Canadian Mental Health Association – Peel Dufferin Branch means you’ll be part of something meaningful. We are honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we’re committed to increasing awareness and addressing the stigma surrounding mental health. That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve – and the people we help. As a community-based agency, we’re dedicated to the mental, physical, and social health of everyone – including our team members. That’s why we’re proud to offer a total rewards package that helps our team members balance their professional and home life. You’ll also be empowered to keep learning new skills and reaching your goals – from developing a career growth plan to participating in training sessions. We are seeking a Team Lead for the Crisis Services Team. The primary responsibility of the Crisis Lead is to provide leadership support to the workers of the Crisis Services Team, and to support the Program Manager in providing clinical supervision and operational support during their shift.

Requirements

• University Degree in Social work, BSc. Nursing, degree in occupational therapy.
• Must be a Regulated Health Professional and adhere to standards of practice as per designated college.
• Minimum 5 years of experience working in acute mental health sector, preferably in the community.
• Minimum one year of supervision or leadership experience in a clinical or community setting.
• Knowledge and principles of crisis theory and intervention.
• Experience with crisis intervention techniques and theory based practice in working with the seriously mentally ill.
• Demonstrated knowledge on risk assessments, suicide prevention.
• Demonstrated ability to be flexible and cope with ambiguity in the system.
• Knowledge of family and social systems.
• Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence
• Openness to operate from an anti-racist, anti-oppressive, 2SLGBTQ+ affirming and intersectional framework
• Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc.
• Work a minimum 2 night shifts per month to support program operations
• Valid Canadian driver’s license and access to an insured automobile in good repair
• A satisfactory Vulnerable Sector Screening (Police Check) report

Nice To Haves

• Fluency in a second language, including ASL (American Sign Language) is considered an asset

Responsibilities

• Provide operational support across all portfolios assigned to the reporting Manager.
• Assisting with the day to day clinical operations on the team during their shift
• Provide direct clinical support, supervision, guidance and oversight for 988 crisis staff
• Support Crisis mobile teams as needed by conducting community visits and providing client support in person
• Periodically shadow various program roles to gain a comprehensive understanding of operational processes, identify service gaps, and provide effective support to staff
• Support staff in prioritizing client issues and tasks, as needed
• Conduct regular clinical supervisions with front line staff
• Support the Manager in team meetings including planning, chairing and following up with actions as appropriate
• Support the Manager in case conferences, including planning, chairing and following up with actions as necessary
• Ensure adequate staffing coverage during shifts
• Escalate staff and clinical issues to the Manager, as appropriate
• Aid with leadership of program development
• Participate with identifying and organizing training for the program
• Ensure service data is being collected and recorded regularly; daily reports done in a timely manner
• Co-ordinate closely with “Go-To” staff on each shift
• Provide oversight on night shifts periodically and as requested
• Provide back up to the manager, as needed

Benefits

• Total rewards package that helps our team members balance their professional and home life.
• Empowered to keep learning new skills and reaching your goals – from developing a career growth plan to participating in training sessions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level