Team Lead - Counter Sales

Noble Corporation•Vaughan, ON

6d•Onsite

About The Position

The Team Lead - Counter Sales plays a key frontline leadership role within our high-volume Concord HVAC profit centre. This position is responsible for overseeing the daily Service Counter operations and ensuring our customers receive an exceptional experience. Working closely with the Profit Centre Manager, the Team Lead drives the performance and productivity of the Counter Sales team, supporting the achievement of sales and service objectives. As the go-to person for the Counter Sales team, this role models best practices, and ensures the smooth day-to-day running of the Service Counter and related operations. The Team Lead will continuously analyze and bring forward suggestions for improvement of processes and operations of the Profit Centre, while upholding our Code of Ethics and Conduct with every action. This job posting is for an existing vacancy.

Requirements

Minimum 5 years of experience in a Sales or Customer facing role.
Strong focus on customer satisfaction.
Ability to solve internal problems and customer challenges
Learning agility
Relationship building and interpersonal skills.

Nice To Haves

Customer Focus: Demonstrates a commitment to understanding customer needs and delivering solutions that build trust and long-term relationships.
Leadership: Inspires, develops, and leads the team by setting clear expectations, and fostering a culture of accountability and service excellence.
Communication: Strong communication skills with the ability to influence, resolve issues, and collaborate across teams.
Business Acumen: Understands sales processes, pricing strategies, and market dynamics to drive profitable growth and customer satisfaction.
Problem-Solving: Anticipates challenges, applies sound judgment, and delivers timely solutions that meet both customer and business needs.
Collaboration: Works effectively with cross-functional partners (Inside Sales, Operations, Account Managers) to ensure seamless service to our customers.
Technical/Product Knowledge: Develops and maintains strong knowledge of products, services, and solutions to act as a trusted advisor to customers.
Adaptability: Thrives in a fast-paced environment, able to manage competing priorities while maintaining focus on service quality and the customer experience.

Responsibilities

Lead the Counter Sales team to deliver professional, knowledgeable, and timely service to customers, in person or by email or telephone.
Oversee daily workflow, assign tasks, and ensure adequate resourcing and coverage.
Act as a hands-on leader, engaging directly with customers, assisting with product inquiries, orders and quotes; and managing high-volume transactions, especially during peak times.
Address any customer issues in a respectful and professional manner.
Opening/Closing duties of the Service Counter, based on shift requirements.
Collaborate with the Profit Centre Manager to streamline sales processes and continuously improve the customer experience.
Foster a collaborative culture that encourages the achievement of Profit Centre sales objectives, by working closely with the Profit Centre Manager and the Inside Sales and Operations teams.
Other duties as required.