Team Lead, Connectivity Operations
Quest Diagnostics•Schaumburg, IL
•$95,000 - $100,000•Hybrid
About The Position
The Customer Connectivity Team Lead is responsible for driving metrics, reporting, and the strategic coordination of day-to-day activities across the Connectivity Operations teams. By acting as the central hub for operational tracking and cross-team coordination, the Connectivity PM partners closely with team managers to offload administrative and project tracking burdens. This critical support is designed to free up manager and leadership bandwidth, allowing them to focus on resource engagement, complex business escalations, team development, and strategic initiatives.
Requirements
- Experience in driving metrics and reporting.
- Experience in strategic coordination of day-to-day activities.
- Experience in operational tracking and cross-team coordination.
- Ability to partner with team managers.
- Ability to offload administrative and project tracking burdens.
Nice To Haves
- Experience in resource engagement.
- Experience in handling complex business escalations.
- Experience in team development.
- Experience in strategic initiatives.
Responsibilities
- Driving metrics and reporting for Connectivity Operations teams.
- Strategic coordination of day-to-day activities across Connectivity Operations teams.
- Acting as a central hub for operational tracking and cross-team coordination.
- Partnering closely with team managers to offload administrative and project tracking burdens.
- Supporting managers and leadership to focus on resource engagement, complex business escalations, team development, and strategic initiatives.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
