Team Lead, Collections

UWM•Pontiac, MI

1d•Onsite

About The Position

The Collections Leader will oversee all aspects of the Collections and Single Point of Contact (SPOC) Teams. This role requires a strategic leader with comprehensive industry knowledge and a proven track record in managing collections and SPOC operations. The ideal candidate will have strong leadership skills, a customer-focused approach, and the ability to drive operational efficiency and compliance. This position requires 100% on-site attendance at our headquarters in Pontiac, MI.

Requirements

Bachelor’s degree in Business Administration, Finance, or a related field is preferred.
5 or more years of experience in mortgage servicing, with at least 3 years in a leadership role managing collections or similar portfolios.
NMLS licensing is strongly preferred.
In-depth knowledge of mortgage servicing regulations, including FDCPA and other relevant federal, state, and local laws.
Proven track record in managing and optimizing collections processes, including delinquency management and recovery efforts.
Strong analytical skills and the ability to interpret and act upon complex data and metrics.
Excellent leadership and team management skills, with a demonstrated ability to inspire and develop high-performing teams.
Exceptional communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
Strong problem-solving skills and the ability to navigate challenging and ambiguous situations.
Proficiency in mortgage servicing software and technology platforms.

Responsibilities

Lead and manage the Collections and SPOC Teams, ensuring high performance and adherence to company and regulatory standards.
Develop and implement strategies to effectively manage and optimize collections processes, including delinquency management, repayment plans, and recovery efforts.
Oversee the development and execution of policies and procedures to ensure compliance with federal, state, and local regulations, including FDCPA and other relevant laws.
Collaborate with cross-functional teams, including legal, compliance, risk management, and customer service, to ensure seamless collections operations.
Monitor and analyze key performance indicators, reporting on the performance of collections activities and identifying areas for improvement.
Drive continuous improvement initiatives to enhance operational efficiency, customer satisfaction, and overall portfolio performance.
Serve as the primary point of contact for escalated issues related to collections, providing expert guidance and resolution.
Stay abreast of industry trends, regulatory changes, and best practices to ensure the company remains at the forefront of the mortgage servicing industry.
Foster a culture of excellence, teamwork, and continuous learning within the Collections team.

Benefits

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi