Collections Specialist Team Lead

ARstrat • Houston, TX

1d • Onsite

About The Position

ARstrat is seeking an experienced Collections Team Lead to oversee the day-to-day operations of a healthcare collections team. This position provides hands-on leadership and support to collection representatives responsible for resolving outstanding healthcare accounts and securing payment accurately and promptly. The Collections Team Lead will monitor team performance, productivity, and quality; coach and develop team members; assist with escalated accounts and operational issues; and help ensure all collection activities are performed in accordance with applicable laws, regulations, client requirements, and ARstrat policies and procedures.

Requirements

• Previous collections experience required.
• Demonstrated ability to meet and help a team achieve collection, productivity, and quality goals.
• Strong leadership, coaching, and employee development skills.
• Strong communication, problem-solving, and conflict-resolution skills.
• Ability to handle escalated accounts and difficult conversations professionally.
• Strong organizational skills and ability to manage multiple priorities.
• Comfortable working with multiple computer systems, account management platforms, and telephony systems.
• Ability to work effectively with team members, leadership, clients, patients/consumers, and other internal and external partners.

Nice To Haves

• Healthcare, medical collections, patient accounts, accounts receivable, or revenue cycle experience strongly preferred.
• Previous Team Lead, Senior Collector, or supervisory experience preferred.
• Experience working in a high-volume collections or call center environment preferred.
• Knowledge of healthcare collections and applicable compliance requirements is preferred.

Responsibilities

• Lead and support the day-to-day activities of a healthcare collections team.
• Monitor individual and team collection performance, productivity, quality, and established goals.
• Ensure performance and service-level expectations are consistently met or exceeded.
• Coach, mentor, and provide ongoing feedback to collection representatives.
• Assist with monthly employee 1:1s, performance discussions, and development plans.
• Review accounts and assist staff with complex or escalated collection issues.
• Identify and escalate issues or service failures that could impact collections, clients, or daily operations.
• Support staff with collection systems, account workflows, and telephony-related needs.
• Ensure appropriate and timely follow-up on assigned healthcare accounts.
• Partner with clients and internal departments to resolve account and operational concerns.
• Monitor employee adherence to established collection policies, procedures, workflows, and client requirements.
• Recommend and assist with implementing process improvements to increase collections, productivity, quality, and efficiency.
• Build and maintain a high-performing team focused on accountability, results, professionalism, and quality service.
• Partner with Education and Development to identify training needs and maintain a knowledgeable workforce.
• Maintain knowledge of applicable healthcare and collection requirements, client compliance programs, and company policies.
• Ensure collection activities comply with applicable federal, state, and local regulations and ARstrat policies and procedures.
• Perform other duties as assigned.

Benefits

• Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
• Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
• 401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
• Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
• Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed