CA - Team Lead, Claims Workers' Compensation

Pie Insurance

3d•Remote

About The Position

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Team Lead, Claims is responsible for leading a team of Adjusters and Specialists by monitoring their workloads, providing supervisory oversight for individual claim activities, and providing technical and jurisdictional direction on claims adjudication to ensure Pie is providing optimal claim outcomes and experiences for our clients. Additionally, this role is responsible for performance management and development of direct reports. The Team Lead will report to and work directly with the Claims Manager to achieve team and departmental goals. The Team Lead will need to be able and pivot quickly in a fast growing company and department.

Requirements

2+ years of adjusting claims at a senior level.
Claims experience working in California is required.
Comprehensive knowledge of workers compensation in multiple states along with general insurance policy coverage and the state case Laws.
Advanced communication (written, verbal and presentation) skills, to deliver complex information effectively and align people with the needs of the project/team.
Advanced problem solving skills, to be able to manage complex situations with multiple layers, and resolve to solution anticipating needs now and into the future.
Intermediate awareness of your own tasks, and how it impacts the team and deliverables.
Advanced leadership skills, focusing on the growth and development of direct reports.
G-Suite Tools, Collaboration tools, Microsoft Office suite.
High School diploma or GED required.

Nice To Haves

Experience in Arizona, Florida, Illinois, Pennsylvania, New Jersey or Georgia is preferred.
Licensing may be required in additional jurisdictions based on business needs.
Bachelor's Degree preferred.

Responsibilities

Perform claim audits to ensure consistency and accuracy in statutory/regulatory compliance, internal procedures and guidelines, and quality expectations.
Ensure reserves are adequately set for the ultimate probable outcome of the claim.
Perform regular leader reviews and provide feedback and recommendations for individual claims files.
Resolve escalated agent, broker, policyholder complaints and/or concerns.
Identify trends that could be problematic and take steps to develop processes to correct.
Additional project assignments at manager's discretion.
Develop & lead a team of adjusters by ensuring the quality, accuracy, and timely resolution of claims. Oversee of all claim activity.
Promote department goals and objectives to the team of Adjusters.
Monitor workflows, claims processes, claim metrics, claim triage and caseloads.
Build and promote customer service excellence.
Hire and develop adjusters by identifying opportunities to grow and strengthen new skills.