Time-Limited Team Lead Case Manager (Internal Only)

Agate Housing and Services•Minneapolis, MN

2d•$25 - $27•Hybrid

About The Position

The Housing Programs Department serves households who are experiencing or at risk of homelessness in Hennepin County. Our programs include Prevention, Diversion, Coordinated Entry Assessments, Fast Track, Rapid Rehousing, and Long-term Supportive Housing for households with children and adults without children. By offering programs of various intensity and length, we hope to be able to provide the level of service each household needs to be successful. The goal in all of our housing programs is to end homelessness by assisting households in stabilizing their housing and achieving self-sufficiency. The Team Lead Case Manager is primarily responsible for assisting families and singles who are at imminent risk of losing their housing and have histories of homelessness. The Team Lead Case Manager will assess each household's strengths and needs, assist the household in gathering appropriate documentation to apply to RentHelp. The Team Lead Case Manager supports the other case managers on the Time Limited Housing team through training, case consultation, and providing assistance as needed. Union Representation by the AFSCME Local 999

Requirements

Must have valid Driver's License access to an insured, safe, and reliable vehicle
Must pass a DHS NetStudy 2.0 background check.
Have skills and knowledge acquired through at least one of the following: a course of study in a health or human services related field leading to a Bachelor of Arts, Bachelor of Science, or associate's degree; one year of experience with the target population served; experience as a certified peer specialist according to Minnesota Statutes, section 256B.0615; or meet the requirements for unlicensed personnel under Minnesota Statutes, sections 144A.43 to 144A.483.
This position requires use of your own personal vehicle and will require insurance liability coverage of at least one hundred thousand dollars per person and three hundred thousand dollars per occurrence and must have a valid Driver's License and pass a driving record background check.

Nice To Haves

One year casework experience.
Two years' experience working with participants experiencing homelessness.
Licensed Social Worker.
Fluency in language(s) used by our participants (Spanish, Amharic, Oromo, Somali, ASL)
Familiarity with community resources relevant to our participant's needs

Responsibilities

Provide Prevention case management and submit applications into RentHelp. This includes tracking the budget and funding from all Prevention contracts.
Manage multiple sources of funds to assist participants and maintain accurate records.
Build relationships with landlords and provide landlord-tenant support and mediation.
Maintain participant files and complete accurate and timely documentation including daily case notes, and data collection.
Offer regular and quality contact with participants to maintain trust, assist in crisis prevention, and assist in meeting individual needs.
Develop individual goal plans with participants and provide support necessary to achieve participant-identified goals.
Assist with training new Time Limited team members as needed.
Complete Family Coordinated Entry assessments when additional support is needed.
Support and effectively work with participants with diverse identities and experiences including young participants; participants with cultural backgrounds of historical and generational trauma; participants experiencing past or current domestic violence; participants struggling with mental, physical, developmental, and chemical health challenges; and participants with persistent low income.
Communicate and coordinate services with other program staff. Attend and participate in team meetings.
Coordinate with Associate Director of Time Limited Housing and Director of Housing Programs to ensure compliance with funding expectations.
Attend grantee meetings by funder.
Provide flexible services during times that meet the needs of participants.
Provide consultation, assistance, and mentorship to Team Members related to participant scenarios, day-to-day responsibilities, and core components of housing case management.
Support consistent communication with Team Members related to program policies and practices.
Partner with the Program Manager to shape and implement program enhancements. Maintain a working understanding of client eligibility and programmatic requirements for FHPAP and HUD.
Assist with onboarding and training of new staff.
Being the first line support for case managers.
Providing monthly refresher training in current policy and procedures.
Maintaining a Scorecard of 95% or higher.
Performs all other duties, as assigned.