Team Lead - Business Services

Beloit Health System•Beloit, WI

1d•Onsite

About The Position

Beloit Health System is looking to add a team-orientated and results-driven Team Lead – Business Services to our Insurance & Billing Team! The Team Lead – Business Services is responsible for supporting efficient business service operations through the consistent monitoring of processes related to pre-billing authorization, billing, cash processing and overall accounts receivable management. They identify and analyze opportunities for improvement, and identify, develop and evaluate employees assigned to their team. Plan and coordinate various activities and daily workflows associated with their assigned team, accept and pass down directives received from Department Manager, Director or Administration. Establish work schedules, assign duties, provide instructions and ensure team members maintain appropriate workloads. Take an active role in setting goals with management, communicating those goals to team and evaluate metrics to ensure that performance measures align with organizational goals. Participate in recruitment efforts for personnel and provide input as needed to aid in identifying highly qualified candidates. Assist in developing new-hire materials, provide initial training and plan for ongoing training for the team. Serves as point person for resolving concerns or complaints escalated by team members. Maintain knowledge of industry data and regulatory changes, ensuring team members are appropriately educated on and compliant with payer guidelines, state and federal regulations and industry updates. Meet regularly with leadership from other departments to review performance, align strategies, identify best practices and improve collections. Able to successfully perform job functions required of those on their team.

Requirements

High School Diploma or Equivalent
Minimum of 5 years' experience in the assigned teams' business role
Strong computer skills, including MS Word and Excel
Able to maintain accuracy while working on multiple tasks in a fast-paced environment under minimal supervision
Excellent verbal and written communication skills, including professional telephone etiquette
Ability to ensure confidentiality of sensitive information and maintain compliance with HIPAA
Exceptional organizational and time-management skills

Nice To Haves

Previous experience in management of team-related projects is strongly preferred.

Responsibilities

Supporting efficient business service operations through the consistent monitoring of processes related to pre-billing authorization, billing, cash processing and overall accounts receivable management.
Identifying and analyzing opportunities for improvement.
Identifying, developing and evaluating employees assigned to their team.
Planning and coordinating various activities and daily workflows associated with their assigned team.
Accepting and passing down directives received from Department Manager, Director or Administration.
Establishing work schedules, assigning duties, providing instructions and ensuring team members maintain appropriate workloads.
Taking an active role in setting goals with management, communicating those goals to team and evaluating metrics to ensure that performance measures align with organizational goals.
Participating in recruitment efforts for personnel and providing input as needed to aid in identifying highly qualified candidates.
Assisting in developing new-hire materials, providing initial training and planning for ongoing training for the team.
Serving as point person for resolving concerns or complaints escalated by team members.
Maintaining knowledge of industry data and regulatory changes, ensuring team members are appropriately educated on and compliant with payer guidelines, state and federal regulations and industry updates.
Meeting regularly with leadership from other departments to review performance, align strategies, identify best practices and improve collections.
Successfully performing job functions required of those on their team.