Team Lead Blood Operations

Versiti, Inc.•Dayton, OH

1d•Onsite

About The Position

Accountable for the on-time delivery of own work and that of others. Responsible direct coaching and oversight of staff assigned for the day. Responsible for quality assurance of team deliverables. Subject matter expert in phlebotomy, collecting blood products and compliance requirements. Consistently strives to enhance existing services and influence resulting action plans. Ensures a customer focused approach is implemented and systematically analyzes customer information. Understands wider organizational goals and works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative/teamworking spirit, monitors progress of team against objectives, and actively helps and supports others to achieve team goals. Works on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Proactively solves problems to affect change and make informed decisions.

Requirements

High School Diploma required
GED required
3 or more years phlebotomy experience preferred
a combination of a health care degree, certification required
3 or more years relevant experience. required
Typically requires a minimum of 5 years of job-related experience. required
Demonstration of effective problems solving and good judgement in selecting methods and techniques for obtaining solutions. required
Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required
Must have basic mathematical aptitude. required
Ability to apply judgment to written or oral instructions. required
Ability to organize work to provide productive work flow. required
Flexibility to work independently and with a team. required
Has strong attention to detail. required
Must have good communication skills, including the ability to provide constructive criticism to peers. required
Possesses legible hand writing. required
Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra. required

Responsibilities

Understands and performs to all applicable regulatory and compliance requirements.
Demonstrates Core Values: Do Right Always, Find a Better Way, Make Results Happen and Strengthen the Team.
Leads donor collection team, redirects issues and problems that arise from Donor Specialists; provide feedback and follow through with team members and supervisors.
Treats donors with customer service excellence and adds value to the donation experience through professional relationship building.
Establishes and builds relationships with donors and sponsors.
Ensures customer issues with a potential negative impact are resolved and the supervisor or manager is informed.
Influences future blood drives with consistent conversion rates, rebooking, sponsor leadership and service recovery.
Trains and mentors team members in all aspects of the role.
Prepares collection site & performs set up (including technology systems and quality control), troubleshoots and adjusts accordingly; prepares and plans for future site visits.
Performs donor screening (collects donor histories) and mini-physical.
Performs phlebotomy, including automation (Alyx and/or Trima).
Prepares and packs units for transport.
Observes donors for reactions, manages automation reactions; manages donor needs, de-escalates situations, prevents reactions and mitigates situations.
Rebooks donors for future donation appointments and facilitates rebooking process.
Transports or carpools staff.
May transport supplies and equipment.
With a valid CLD, may operate mobile drive buses. Following all DOT guidelines, safely transports staff, supplies and equipment and arrives at site on time.
Leads drive set-up.
Creates a safe environment for donors and fellow staff members and maintains safety awareness of team.
Responsible for achieving team automation goal including recruiting and converting donors for automation.
Operates, troubleshoots, and performs routine maintenance on equipment.
Maintains product integrity and ensures proper identification of all donors.
Maintains organization of departmental records, as needed.
May participate in validation of new processes or new equipment.
Reviews daily work for accuracy and recognizes and investigates the reason for potential discrepancies and unexpected results, resolving where appropriate.
Reviews quality results and escalates issues and concerns.
Performs root cause analysis, review, and reporting with leadership.
Uses SOS to troubleshoot.
Other duties, as assigned.
Performs other duties as assigned
Complies with all policies and standards