Team Lead, Administration

BDO•Calgary, AB

9d•Hybrid

About The Position

Our Calgary office is looking for a Team Lead, Administration to report directly into the Local Office Manager (LOM). This position will own the following responsibilities: Leadership of Administrative Professionals, to include bi-weekly check ins. Oversee team by being the contact person to resolve process issues, address concerns and manage workload overflow for all Administrative Professionals on your team. Be the subject matter expert for your service line and work with the team to continuously improve processes. Coach, mentor and manage performance of team members for continuous development. Coordinate staff schedules and personal time off to ensure proper coverage. Onboard new Administrative Professional team members or assignment of trainer. Interview potential new Administrative Professionals with LOM but on occasion on their own if within Administrative Professional level. Leverage tools and technology. Support office operations, including coordination of accounts payable, accounts receivable, facilities requests, vendor relationships, and day-to-day office processes. Lead or contribute to special projects. Communicate and collaborate with Local Office Manager on a regular basis.

Requirements

Strong leadership skills
1-2 years experience in a similar role
Experience supporting office operations, including accounts payable, accounts receivable, facilities coordination, and related administrative processes
Exceptional interpersonal skills with ability to foster a positive, inclusive work environment, with ability to effectively communicate and collaborate at all levels.
Strong problem-solving, analytical, and communication skills, both written and oral.
Dedicated to providing exceptional client service, providing high quality work with high attention to detail.
Proven ability to adapt and lead in a constantly changing business environment
Process improvement mindset that is continuously striving to innovate our ways of working and improve the end-user experience
Ability to work in an agile environment

Responsibilities

Leadership of Administrative Professionals, to include bi-weekly check ins
Oversee team by being the contact person to resolve process issues, address concerns and manage workload overflow for all Administrative Professionals on your team
Be the subject matter expert for your service line and work with the team to continuously improve processes
Coach, mentor and manage performance of team members for continuous development
Coordinate staff schedules and personal time off to ensure proper coverage
Onboard new Administrative Professional team members or assignment of trainer
Interview potential new Administrative Professionals with LOM but on occasion on their own if within Administrative Professional level
Leverage tools and technology
Support office operations, including coordination of accounts payable, accounts receivable, facilities requests, vendor relationships, and day-to-day office processes
Lead or contribute to special projects
Communicate and collaborate with Local Office Manager on a regular basis