Sales Administration Lead

Motion LP•Kitchener, ON

1d•CA$48,800 - CA$73,300•Onsite

About The Position

Consider joining us as a Sales Administration Lead if you thrive in a fast-paced environment where no two days are the same. You enjoy balancing competing priorities, improving processes, and helping your team succeed. You have exceptional organizational skills, a sharp eye for detail, and take pride in creating efficient workflows while delivering an outstanding client experience. Most importantly, you enjoy supporting people—whether it's clients, colleagues, or healthcare professionals—and find satisfaction in making a meaningful impact every day. About Motion: Canadian-owned and operated, Motion is Canada's leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for more than 40 years through our network of 48 locations. Our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone. Our products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more. Whether our clients are 1 or 100, we have products to ensure the independence, mobility, and safety of clients of all ages. The role: We are adding a Sales Administration Lead to our team in Kitchener, ON. This posting is for an existing vacancy. In this role, you will partner closely with the Regional Manager to support the day-to-day operations of the location while leading administrative processes that keep our business running efficiently. You will help deliver an exceptional client experience, guide process improvements, support team development, and ensure operational workflows are accurate, organized, and client-focused.

Requirements

Experience working in a fast-paced office or customer-facing environment where balancing multiple priorities is second nature.
Highly organized, deadline-driven, and comfortable managing competing demands throughout the day.
Proficient in Microsoft Office Suite.
Confident learning new software and databases.
Interested in building knowledge within the healthcare and mobility industry.
Ability to build strong relationships with clients and colleagues through empathy, professionalism, and excellent communication.
Ability to remain calm under pressure and comfortable responding to inquiries in person, over the phone, and by email—often simultaneously.
Enjoyment in supporting others, collaborating across teams, and finding solutions that create positive outcomes.
A clean criminal background check.
Bondable.

Nice To Haves

If you have 70% of what we are looking for, and 100% of the passion, we encourage you to apply.

Responsibilities

Enhancing the customer experience by meeting client needs on-site, over the phone, and via email.
Using Microsoft Dynamics Nav to identify inefficiencies and improve workflow.
Planning training and development sessions for the site team and oneself.
Leading process improvement by developing and tracking KPIs that align with location targets.
Overseeing and upholding process development and training for Technicians, Client Care Coordinators, and Sales Administrators.
Becoming a subject matter expert in the internal inventory system.
Managing workflow and ensuring accounts receivable follow-up.
Managing all details of client service to ensure timing, information, and expectations are accurate, transparent, and communicated to all parties involved.
Following up with clients and internal employees to confirm all paperwork, such as rental agreements, quotes, and client records, are complete and accurate.
Coordinating and collaborating with colleagues to ensure accurate and timely processing of orders, quotes, payments, etc.
Working closely with the Warehouse Lead to ensure inventory is up to date.
Supporting a positive work culture.
Supporting the site Regional Manager in areas that need attention and carrying out the work needed to support site operations.

Benefits

Fair and attractive compensation with a salary range from $48,800 - $73,300 annually.
Eligibility to a comprehensive benefits package.
Robust vacation and personal days allotment.
RRSP/DPSP match program.
Maternity/parental leave top-up.
Employee Assistance Program.
Employee Discount Program.
Tenure recognition through our Motion Milestone Program.
Employee Referral Bonus Program.
Professional Development Reimbursement.
Eligibility to the company’s pooled bonus plan.
Goodlife Fitness corporate membership discount.
A safe, respectful, and supportive work environment including company-provided safety equipment and resources.