Team Engineer

WheelHouse IT•Fort Lauderdale, FL

10d•Hybrid

About The Position

The Team Engineer is a dynamic and passionate follower of technology that believes in always finding the best way to provide remote and onsite support for PCs, networking equipment, servers, and desktop software for a variety of diverse small, medium-sized and enterprise organizations. The right candidate has the best intentions of the company and client in mind always. They report to the service desk manager but are part of a team and believe in the future of the organization. They perform a wide variety of IT support ranging from desktop and peripheral support to server and network issues, as dictated by client request and company workload. The right candidate for this position is open-minded and willing to work directly with all types of clients/internal staff, ranging from technical to the very non-technical. The right candidate must love a challenge and constantly be looking for ways to improve themselves and the company. They are driven to improve the environment and they will be expected to contribute to that goal regularly. They will look for ways to provide only the best customer service and support to our clients. When the need arises this individual may be called upon to assist on projects as needs dictate. They will also contribute to the maintenance and enhancement of internal systems, and in some cases, customer-facing hosted and cloud environments. The Team Engineer technical position within WheelHouse IT. This position is responsible for maintaining the design and integrity of customer’s software systems, coordinating complex projects, and implementing software solutions.

Requirements

Professional IT Certifications, such as: Microsoft Azure Solution Expert, Azure Administrator, Azure Virtual Desktop Specialty, Sonicwall SNSA, or Cisco CCNA.
Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
Diagnosis skills of technical issues.
Ability to multi-task and adapt to changes quickly.
Technical awareness: the ability to match resources to technical issues appropriately.
Service awareness of all organization’s key IT services for which support is being provided.
Understanding of support tools, techniques, and how technology is used to provide IT services.
Typing skills to ensure quick and accurate entry of service request details.
Self-motivated with the ability to work in a fast-moving environment.
BA/BS, preferably in computer science or a related field.
1+ years of MSP IT experience
3+ years of IT or related experience.
Doesn’t avoid a challenge and is willing to step up to opportunity
Only Great work ethic need apply (Made a mistake? Own up to it and learn)
Comes up with solutions and not excuses
Attention to detail is a MUST
Show us you can work/play well with others in and outside the team
Is able and willing to share knowledge and mentor team members
Demonstrate a willingness to improve yourself and grow with the organization
Appreciate a diverse team and the variety that comes in the MSP industry

Nice To Haves

Bring your personality!

Responsibilities

IT Support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware.
Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
Engineer and implement system solutions for customers using technologies that meet their needs.
Implement and support disaster recovery solutions.
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
System documentation and consulting services to include system reviews and recommendations.
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
Improve customer service, perception, and satisfaction.
Ability to work in a team and communicate effectively.
Serve as an escalation point for service or project issues that cannot be completed within agreed service levels.
Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
Document internal processes and procedures related to duties and responsibilities.
Responsible for entering time and expenses in ConnectWise as they occur.
Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
Work through project tickets and phases in ConnectWise as assigned by a Project Manager.
Enter all work as service or project tickets in ConnectWise.
Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.