Team/Crew Leader

Sonic (Soar Restaurants) • Ellicott City, MD

1d • Onsite

About The Position

The Team/Crew Leader performs, leads, and supervises basic operational duties to provide quality products and service to guests. The position reports to the Manager on Duty (MOD) and is nonexempt.

The role includes carrying out and supervising assigned restaurant station duties, supporting new employee orientation and training, following company policies and operational standards, and completing cleaning and sanitation duties. The Team/Crew Leader also leads shift meetings, reports customer or employee concerns to the MOD, and moves and stocks food products weighing up to 50 pounds.

The position requires a minimum of 30 hours per week, with irregular hours that include nights, weekends, and holidays. Work takes place in a restaurant environment and involves continuous standing, bending, reaching, moving, stooping, stretching, and lifting.

Requirements

• General restaurant or retail knowledge.
• Basic math and reading skills.
• Effective verbal and written communication skills.
• Ability to follow directions.
• Multi-tasking skills.
• Decision-making skills.
• Leadership skills.
• Time-management skills.
• Conflict-resolution skills.
• Ability to work a minimum of 30 hours per week, including irregular hours, nights, weekends, and holidays.
• Ability to perform continuous standing, bending, reaching, moving, stooping, stretching, and lifting.
• Ability to move and stock food product weighing up to 50 pounds.

Responsibilities

• Perform, lead, and supervise assigned station duties, including fountain and frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru if applicable, to meet operational standards.
• Assist with new employee orientation and training.
• Comply with company policies, procedures, and operational standards.
• Perform, lead, and supervise regular cleaning and sanitation duties, including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease.
• Maintain regular attendance.
• Lead shift meetings.
• Report customer or employee complaints or issues to the Manager on Duty.
• Move and stock food product weighing up to 50 pounds.
• Perform other job-related duties as assigned or required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed