Team Coordinator (Scheduler, Office, Medical) - HomeCare

Hartford Healthcare•East Hartford, CT

29d•Onsite

About The Position

Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, is seeking a Team Coordinator to join their team. This role is responsible for the scheduling of patient visits to provide outstanding service delivery while improving the patient experience. The Team Coordinator will collaborate with all team members to achieve exceptional clinical, quality, and financial outcomes. This position is part of an organization on the cutting edge, helping to bring new technologies, breakthrough treatments, and community education to countless individuals. The role is crucial in ensuring compliance with regulatory agencies, facilitating timely initiation of care, triaging incoming calls, and coordinating with supervisors and team members. The Team Coordinator will manage electronic and paper data, provide administrative support, and ensure accurate and efficient flow of information and financial data for interdisciplinary care teams. They will also be responsible for electronically assigning and de-assigning Clinical Staff, coordinating initial admission services, and acting as a liaison for the clinical team. The role requires strong communication, organizational, and time management skills, as well as adherence to agency processes to maintain standards and ensure standardization. The Team Coordinator must organize daily work and information to maintain efficiency and confidentiality, and ensure timely provision of required information for billing, payroll, admissions, and care delivery.

Requirements

High School diploma or equivalent
Three years of related office experience in health related field preferred
Office procedures
Computer proficiency
Demonstrates proficiency in computer navigation and medical/financial databases communications
Demonstrates effective communication, organizational and time management skills

Nice To Haves

Associate's Degree with medical secretarial background preferred

Responsibilities

Performs duties and responsibilities with compliance to regulatory agencies as evidenced by ability to apply Agency policies resulting in deficiency free surveys.
Schedules nursing, therapy & social work visits
Facilitates the timely initiation of care through problem solving accurate scheduled and tasking of requested services along with a critical thinking approach to work
Triages incoming calls using critical thinking/prioritization and Superior customer service skills
Coordinates and consults with Supervisors and team members regarding patient information, data management and regulatory compliance statuses
Utilizes and manages electronic and paper data and coordinates specific administrative/organizational functions to ensure accurate, efficient, and timely flow of information and financial data for interdisciplinary care teams.
Provides administrative and clerical support to care management team electronically and manually
Electronically assigns and de-assigns Clinical Staff to patients by accurately utilizing system permissions
Coordinates initial admission services and acts as liaison for clinical team
Complies with agency established processes to maintain standards and ensure standardization
Organizes daily work and information to maintain efficiency and confidentiality
Responsible for ensuring required information is provided and flowed timely to complete the functions of billing, payroll, admissions and care delivery