Medical Office Coordinator

Midland Health•Midland, TX

6d•Onsite

About The Position

This position requires flexibility and job skills associated with office management and clinical competencies. Office Management includes but not limited to general operations and administration of a medical office. Ensures office runs smoothly by supervising office staff (i.e. employed, contracted, or subcontracted), responsible for ordering supplies, oversight of office cleanliness (i.e. housekeeping services), and any computer related functions associated with patient care. Must be able to greet patients, prepare and collect completed necessary forms. Follow established protocols of computer system, enters and updates patient/insurance data, schedules appointments, collect patient out-of-pocket amounts including copays, deductible, co-insurance, and any outstanding balances, process payments, compiles Daily Journal and Deposit. Performs various clerical duties such as answering telephones, recording messages, preparing physician schedules, maintaining a “clean” work area. Clinical competency includes but not limited to the ability to exhibit and perform Medical Assistant clinical skills by enhancing the doctor/patient relationship within the healthcare office. A responsible Medical Assistant, capable of performing and expanding the role of assisting/nursing in the clinic setting. General summary of responsibilities will include assuming an organizational and leadership position, encouraging an optimum environment of communication, performance, and customer service, among fellow employees and customer.

Requirements

High School diploma or GED equivalent
One to two years office experience
Ability to perform each essential responsibility satisfactorily
Ability to stand, walk, sit, stoop, reach, lift, see, speak and hear
Ability to use an assisted-lift device or get another individual(s) to assist with the lift that is over the maximum limits

Nice To Haves

Associates Degree in applicable healthcare field
Bachelor Degree
Current Texas credentialing certificate in Medical Office Assisting
Possess the practical and technical knowledge required for his/her job
One to two years in healthcare field
Clinical experience

Responsibilities

Supervising office staff (i.e. employed, contracted, or subcontracted)
Ordering supplies
Oversight of office cleanliness (i.e. housekeeping services)
Managing computer related functions associated with patient care
Greeting patients
Preparing and collecting completed necessary forms
Following established protocols of computer system
Entering and updating patient/insurance data
Scheduling appointments
Collecting patient out-of-pocket amounts including copays, deductible, co-insurance, and any outstanding balances
Processing payments
Compiling Daily Journal and Deposit
Answering telephones
Recording messages
Preparing physician schedules
Maintaining a “clean” work area
Exhibiting and performing Medical Assistant clinical skills
Enhancing the doctor/patient relationship within the healthcare office
Assuming an organizational and leadership position
Encouraging an optimum environment of communication, performance, and customer service, among fellow employees and customer
Performing all duties in accordance with established policies and procedures
Conducting oneself in such a manner that is conducive with a professional office environment
Dressing in such a manner that is conducive with a professional office environment
Maintaining neat and well-ordered work environment
Accommodating the various changes in workload by maintaining a flexible personal schedule
Greeting patients/customers in a positive and helpful manner
Providing necessary forms for patient completion and signature
Reviewing forms for accuracy
Preparing daily appointments
Inputting data into computer in readiness for visit
Requesting and verifying insurance information prior to patient’s visit
Answering telephone calls
Recording messages for medical personnel
Scheduling patient appointments with revision of schedules for cancellations etc.
Keeping medical personnel aware of work load for the day
Using the computer system to prepare Encounter forms for each patient visit
Entering data for billing the visit following Midland Health policies and procedures
Collecting payments for patient visits
Providing proper receipts
Performing Daily Journals and Close for data entry and payments
Including Daily Deposit and copies of required journals to Accounting Department
Performing various clerical duties such as photocopying forms, reports and patient information
Typing letters, forms, and labels
Mailing and faxing forms following Midland Health protocols
Maintaining confidentiality according to Midland Health policies and procedures
Triage and assessment of patients
Preparation of patients for examination and testing
Pertinent professional documentation of patient communications and circumstances
Administration of medications, treatments, or testing as directed by physician
Usage of communications skills – verbal, written, telephone, and/or computer
Informing and/or advising patients of results, doctor’s advice or required treatment/appointment
Responding to patients needs for education, doctor referrals, refill of medications
Managing the relationship with fellow workers and superiors
Continual assessment of the office environment relating to patients and co-workers
Ensuring organization, cleanliness, privacy, security and safety
Management of medical supplies, instruments, and equipment—including proper storage, cleaning and monitoring requirements for operation
Returning patient calls
Managing a patient schedule for a diverse group of providers
Performing other duties as assigned