Team Coordinator

Massage Heights•San Antonio, TX

About The Position

The Team Coordinator is responsible for managing, coordinating, and supporting front desk operations. This role ensures the delivery of excellent customer service, fosters team collaboration, oversees training, ensures adherence to established procedures, and drives sales goals. Success in this role requires strong organizational skills, effective communication, a goal-oriented mindset, and the ability to cultivate positive relationships with guests, members, and team members.

Requirements

Exceptional guest service and communication abilities
Previous experience in sales, retail, or guest services is required
Proficient with basic computer software and quick to learn new systems
Fast learner with a positive and energetic demeanor
Strong critical thinking skills, especially in resolving customer conflicts
Passionate about interacting with people and consistently delivering outstanding service
Thrives in collaborative team settings

Nice To Haves

Leadership & Teamwork: Ability to lead by example while fostering collaboration within the team.
Member-Focused Approach: Prioritizes member satisfaction and retention efforts.
Initiative & Adaptability: Proactively addresses challenges and adapts to evolving priorities.
Problem-Solving: Identifies issues and implements effective solutions to drive operational success

Responsibilities

Membership Management: Foster and maintain positive relationships with members, addressing concerns and implementing retention strategies. Oversee membership sales processes, including verifying invoices and agreements. Point of contact for all membership support needs (cancellation and freezes) Monitor sales performance of LC providing training, coaching, and support as needed
Team Coordination: Collaborate with the RD to draft and manage the LC schedule within allotted labor hours. Ensure front desk tasks and operational standards are consistently met. Support on-boarding and training of LCs.
Sales Goals: Collaborate with the RD to ensure all sales goals are being met and implement strategies if adjustments are needed. Focus on goals, including membership base (net active goal), conversion rate, gift card sales, product sales, and elevation rate.