Team Coordinator

Massage Heights - San Antonio-Boerne•San Antonio, TX

8d•Onsite

About The Position

The Team Coordinator is responsible for managing, coordinating, and supporting front desk operations. This role ensures the delivery of excellent customer service, fosters team collaboration, oversees training, ensures adherence to established procedures, and drives sales goals. Success in this role requires strong organizational skills, effective communication, a goal-oriented mindset, and the ability to cultivate positive relationships with guests, members, and team members.

Requirements

Exceptional guest service and communication abilities
Previous experience in sales, retail, or guest services is required
Proficient with basic computer software and quick to learn new systems
Fast learner with a positive and energetic demeanor
Strong critical thinking skills, especially in resolving customer conflicts
Passionate about interacting with people and consistently delivering outstanding service
Thrives in collaborative team settings

Nice To Haves

Ability to lead by example while fostering collaboration within the team.
Prioritizes member satisfaction and retention efforts.
Proactively addresses challenges and adapts to evolving priorities.
Identifies issues and implements effective solutions to drive operational success.
Strong organizational and time-management abilities.
Excellent communication and interpersonal skills.
Sales-oriented mindset with the ability to meet and exceed goals.
Ability to coach, mentor, and inspire team members.

Responsibilities

Foster and maintain positive relationships with members, addressing concerns and implementing retention strategies.
Oversee membership sales processes, including verifying invoices and agreements.
Serve as the point of contact for all membership support needs (cancellation and freezes).
Monitor sales performance of the front desk team, providing training, coaching, and support as needed.
Collaborate with the Regional Director to draft and manage the front desk schedule within allotted labor hours.
Ensure front desk tasks and operational standards are consistently met.
Support the on-boarding and training of front desk staff.
Collaborate with the Regional Director to ensure all sales goals are being met and implement strategies if adjustments are needed.
Focus on goals, including membership base (net active goal), conversion rate, gift card sales, product sales, and elevation rate.