Team Coordinator

Hennepin Healthcare•Minneapolis, MN

1d•Remote

About The Position

The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM, and will be held on campus for only 1 week. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. The purpose of this position is to oversee, monitor, mentor, coach, and assist employees in the assigned department with daily operational issues in a manner that meets or exceeds expectations for courtesy, sense of urgency, and understanding of issues and accuracy of response.

Requirements

Three years data look-up/data entry experience
Three years’ experience in customer service involving complex analytical problem-solving skills
Three years’ experience in a healthcare setting with emphasis in a customer service/medical industry
Bilingual, Spanish
Ability to organize work under pressure
Ability to type 45 w.p.m. or greater
Time management and sound decision-making skills
Ability to work in a fast-paced, continually changing environment
Knowledge of all software and hardware computerized equipment used by HHS departments
Superior written and communicative skills
Excellent data mining and data reporting skills

Nice To Haves

Experience in a team lead role highly preferred
Healthcare operations experience highly preferred
Knowledge of basic medical insurance theory highly preferred
Basic knowledge of medical terminology

Responsibilities

Supports employees in their daily activities
Assists and/or supports management with coaching, training, and onboarding of assigned department employees
Monitors and performs quality assurance audits to gauge competency of employees in the area of assigned discipline
Monitors operational demand to ensure service level agreements are met
Assists management with monitoring schedule adherence and productivity expectations
Assumes a key team player role with other HHS teams, exchanging information, receiving, and delegating tasks as appropriate to the team to meet goals
Accepts escalated Supervisor/Manager inquiries from patients, physicians, and clinic staff and resolves the problem
Responds to requests for information and support services from other HHS departments as requested
Participates in building/maintaining relationship with all HHS departments and HHS department leadership
Participates fully in department quality and improvement initiatives
Maintains flexibility in work schedules to meet business needs including overtime
Reviews and investigates potential errors to determine if the error was caused by a workflow, a system/technology, or by an employee. Provides necessary coaching and or recommendations on enhancing workflows, resources, or leveraging technology within Epic or a specific department application(s)
Actively works with our EHR team as a department SME. Testing, training, and communication for Epic upgrades
Other duties as assigned