Team Coordinator

Southeast Restoration•Knoxville, TN

About The Position

The Team Coordinator plays a crucial role in ensuring smooth operational execution and a positive customer experience. This position involves a blend of administrative support, accounts receivable management, and customer/partner communication. The ideal candidate will be highly organized, detail-oriented, and possess excellent communication skills to effectively manage multiple priorities and stakeholders throughout the project lifecycle.

Requirements

Minimum of 2 years of experience in administrative coordination, customer service, office management, accounts receivable, or a related role.
Strong organizational skills with the ability to manage multiple priorities simultaneously.
Excellent verbal and written communication skills.
Strong attention to detail and commitment to accuracy.
Comfortable working with financial information and customer payment processes.
Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Word.
Self-motivated, dependable, and proactive in identifying and solving problems.

Nice To Haves

Associate's or Bachelor's degree in Business Administration, Accounting, Finance, Communications, or a related field preferred.
Experience with CRM, ERP, or project management systems preferred.

Responsibilities

Serve as a central point of coordination for customers, field teams, leadership, and external partners.
Support day-to-day office and project administration to ensure smooth operational execution.
Maintain accurate job files, documentation, and communication records within company systems.
Assist with scheduling, project tracking, reporting, and other administrative functions as needed.
Help create a positive customer experience through timely communication and proactive follow-up.
Manage accounts receivable activities with accuracy and timeliness.
Monitor outstanding balances and support collection efforts to maintain healthy cash flow.
Create and manage draw schedules and track customer payment progress.
Work toward established collection and aging goals while maintaining excellent customer relationships.
Utilize business systems such as PSA, Power BI, Podium, and XactAnalysis to support reporting and workflow management.
Serve as a primary point of contact for customers, insurance carriers, mortgage companies, and internal teams throughout the project lifecycle.
Ensure communication, notes, and documentation are entered accurately and maintained within company systems.
Coordinate with stakeholders to resolve questions, gather required documents, and keep projects moving forward.
Follow up on overdue accounts and communicate professionally with customers regarding payment status.
Partner with local leadership and the Support Center Stewardship Team to address concerns and resolve billing issues.
Escalate collection matters as appropriate while maintaining SRG's commitment to customer care.
Assist in managing mortgage and insurance-related workflows including deductible collection, endorsement checks, and communication with adjusters, carriers, and mortgage companies.
Track required documentation and help ensure timely release of funds for completed work.
Support efficient processing of estimates, supplements, and related project documentation.