TEAM COORDINATOR

GRAYSTONE OPHTHALMOLOGY ASSOCIATES PA • Hickory, NC

8d • Onsite

About The Position

In addition to performing an extensive number of physician delegated data-collection functions, this person is also independently responsible for overseeing their team to ensure all patient workup and testing is appropriately scheduled, efficiently performed, and accurately documented.

Requirements

• High school diploma
• Two-years experience as a JCAHPO Certified Ophthalmic Assistant or higher
• Ability to maintain strict confidentiality
• Personable; empathetic with both patient and staff concerns.
• Using appropriate communication techniques, verbally validate other’s perspectives
• Demonstrated ability to perform an average of four work ups per hour
• Ability to tactfully, fairly, and appropriately exercise authority
• Well organized, accurate record keeping with attention to fine detail
• Strong communication and interpersonal skills with strong ability to unite and lead a team
• A responsible attitude with excellent problem-solving abilities and flexibility
• Time management skills with the ability to prioritize work
• Ability to remain calm under pressure
• Demonstrated computer literacy
• Willing to travel to satellite locations
• May be required to assist in after hours emergency cases at physician’s request
• The employee must complete baseline TB screening and testing upon hire, followed by an annual TB symptom evaluation.
• The duties of this position may involve exposure to blood or other potentially infectious materials. The employee must complete a Hepatitis B status form and provide one of the following: Documentation of completed vaccination and immunity; Consent to receive the vaccination series and/or titer; or A signed vaccination declination form.

Nice To Haves

• Previous staff supervision experience preferred

Responsibilities

• Monitor and redirect team as related to workup flow, efficiency, proficiencies, documentation, and coding.
• Performs remedial training and performance counseling of team under the supervision of Clinical Coordinator(s).
• Performs team huddles at least 3 days/week to review schedule(s), address workflow changes, questions from team members, and team member schedule changes (if applicable) for the day.
• Holds team meetings consistently every 4-6 weeks to provide support, discuss clinic flow, and to inform team of any new protocols or policies.
• Independently performs annual performance evaluations and skill evaluations of team.
• Performs day-to-day supervision, training, and mentoring of team members
• Consults with senior management regarding problems and interpretation of policies to ensure patient needs are met.
• Consults with senior management regarding problems and interpretation of policies to ensure team member needs are met.
• Remain current on credit hours and JCAHPO certification
• Provides back-up support to other technicians, including returning patient phone calls and managing prescription refills.
• Performs other tasks as required.
• Drafts clinical schedules for review
• Performs patient work-ups and diagnostic testing as required by senior level clinical staff.
• Addresses patient questions, concerns, and complaints with the goal of attaining resolution for the patient.
• Includes senior management when necessary.
• Always provides documentation of issues to forward to the board.
• Scribes and works up patients for all physicians as required.
• Ability to assist in Triage as required
• Perform accurate and consistent documentation and measurement tasks to include: Visual Acuity, Manual Lensometry, Confrontational Visual Field Testing, Stereo Testing, Evaluation of Motility, Pupillary Function Tests, Wavescan / Acutarget, as appropriate, Applanation, iCare, Tonopen, and Accupen Tonometry, Accurate Refractometry, Accurate Topography, Angle Assessment, Manual Keratometry, IOL Master/LenStar, Pentacam, OCT
• Assist in procedures and lasers as needed
• HVF
• Properly package and autoclave instruments
• Administer topical and oral medication under the direct supervision of a physician
• Knowledge of coding and requirements for specific codes and modifiers
• Understanding of the extensive documentation requirements for E & M coding
• Consistently accurate in coding patient’s visits
• Attends frequent educational meetings, webinars, etc and brings that data back to staff and physicians
• Troubleshoots instrument repairs as necessary and reports necessary repairs per policy
• Performs or delegates calibrations according to manufacturer and/or Graystone requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED