Team Captain RN - Primary Care - W38th

HHC

15d

About The Position

The Team Captain, RN is responsible for the overall care of patients assigned to the team’s providers. The role includes assessing risk and coordinating care for high-risk patients, tracking quality metrics, delivering patient education, and serving as the principal contact for patients and external care providers between face-to-face appointments. The Team Captain supervises and directs team nurses and support staff, models Eskenazi Health values, and supports the organization’s mission. The Team Captain leads the patient care team, promotes evidence-based practice and team-based care, and helps ensure patients receive timely follow-up and care within each team member’s scope of practice. The position works with providers and team members on patient education, quality improvement, community outreach, and practice growth. It also supports staff development, project coordination, hiring and evaluations, and accountability for assigned work.

Requirements

Registered Nurse with a current license to practice in Indiana.
Four years of progressive professional nursing experience.
Must complete Eskenazi Institute for Leadership training within 18 months of assignment.
Fully proficient verbal and written communication skills.
High emotional intelligence, including self-awareness, self-regulation, motivation, empathy, and social skills.
Accuracy, productivity, sound judgment, attention to detail, and organizational ability.
Strong customer relations abilities.
Ability to work independently, develop work patterns, and prioritize tasks.
Ability to handle multiple tasks and projects concurrently.
Excellent writing, listening, and interviewing skills, and sound project and management skills.
Advanced computer skills, including Microsoft Word, Excel, and Outlook.
Ability to use age-, education-, and socially appropriate communication.
Interpersonal relations, conflict resolution, education, community development, and organizational development skills.
Ability to analyze complex situations and solve problems effectively.
Knowledge of human behavior, social environment, and agency resources.
Ability to work effectively with professionals, patients, and their families.
Ability to inspire a shared vision and enlist others’ support.

Nice To Haves

One year of previous leadership experience is strongly preferred.
Bachelor of Science in Nursing (BSN) preferred.

Responsibilities

Lead and supervise the activities of team nurses and support staff, assigning role-appropriate responsibilities and holding team members accountable for assigned tasks.
Provide transformational leadership, encourage teamwork and empowerment, model professionalism, recognize staff accomplishments, and mentor team members.
Manage timelines and deadlines for team and site projects as assigned.
Participate in interviews and evaluations for clinical positions.
Support team members’ professional growth by delegating work appropriate to their scope of practice and competence.
Lead the patient care team to achieve excellent patient care, working in the team’s common area with providers and clinical support staff.
Coordinate with the Triage Nurse Captain to ensure timely completion of medication refill requests, test results, and other patient concerns.
Promote team-based care using Eskenazi Health Model of Excellence tools.
Work patient panels to meet quality metrics by contacting patients who need disease- or age-specific screenings, follow-up care, or testing.
Work with providers and team members to educate patients about diagnoses, medications, wellness, and self-management.
Provide nurse visits for assigned patients and ensure team members provide care within their scope of practice.
Assist site management with community outreach at health fair events.
Promote practice growth by attracting and retaining patients.
Collaborate in the care and care management of patients and their families.
Develop professional growth goals for self and team members.
Demonstrate clinical nursing competence and comply with organizational policies and procedures.
Remain accountable for the safety and care of patients and families within the team’s panel.
Serve as a resource to the team and others within the health center and Eskenazi Health Center.
Use critical thinking to care for patients and families and resolve team issues.
Stay knowledgeable about patients on the team’s panel and alert to potential admissions and needs for home equipment, therapies, referrals, or procedures.
Use evidence-based practice, change theories, and Plan-Do-Check-Act methodology to support continuous improvement.
Analyze and interpret data, prepare reports, and make recommendations.