Team Captain RN - Grande - Primary Care

HHC•Indianapolis, IN

25d

About The Position

The Team Captain, RN is responsible for the overall care of patients assigned to the team’s providers. The role includes assessing risk and coordinating care for high-risk patients, tracking quality metrics, delivering patient education, and serving as a principal point of contact for patients and external care providers outside face-to-face appointments. The Team Captain supervises and directs team nurses and support staff, models Eskenazi Health values, and actively supports the organization’s mission. The Team Captain leads the patient care team, promotes team-based care, and works with providers and team members to deliver coordinated, high-quality care. The role includes managing patient panels to meet quality measures, ensuring patient concerns are addressed promptly, providing or coordinating nurse visits and patient education, and supporting community outreach and practice growth. The Team Captain also mentors staff, supports their professional development, assigns work appropriate to each member’s scope and competence, and holds team members accountable. The position requires clinical nursing competence, sound judgment, organizational and communication skills, and the ability to work collaboratively with patients, families, and professionals. The successful candidate will use evidence-based practice and continuous-improvement methods to help achieve strong patient outcomes.

Requirements

Registered Nurse with a current license to practice in Indiana.
Four years of progressive professional nursing experience.
Fully proficient verbal and written communication skills.
High emotional intelligence, including self-awareness, self-regulation, motivation, empathy, and social skills.
Accuracy, productivity, sound judgment, attention to detail, and solid organizational ability.
Strong customer relations skills.
Ability to work independently, devise work patterns, and prioritize tasks.
Ability to handle multiple tasks and projects concurrently.
Strong writing, listening, and interviewing skills, along with project and management skills.
Advanced computer skills, including Microsoft Word, Excel, and Outlook.
Ability to use evidence-based practice, change theories, and Plan-Do-Check-Act methods for continuous improvement.
Ability to communicate appropriately for patients’ age, education, and social circumstances.
Interpersonal relations, conflict resolution, education, community development, and organizational development skills.
Ability to analyze complex situations and solve problems effectively.
Knowledge of human behavior, social environment, and agency resources.
Ability to work effectively with a wide variety of professionals, patients, and families.
Ability to analyze and interpret data, prepare reports, and make recommendations.
Ability to inspire a shared vision and enlist the support of others.
Complete Eskenazi Institute for Leadership training within 18 months of assignment.

Nice To Haves

One year of previous leadership experience.
Bachelor of Science in Nursing (BSN).

Responsibilities

Lead the patient care team to achieve excellence in patient care and coordinate care for patients assigned to the team’s providers.
Assess risk and coordinate care for high-risk patients; remain alert to potential admissions and needs for home equipment, therapies, referrals, or procedures.
Supervise and direct team nurses and support staff, assign role-appropriate responsibilities, delegate according to scope of practice and competence, and hold staff accountable for assigned tasks.
Model transformational leadership, professionalism, teamwork, encouragement, and empowerment; recognize accomplishments and mentor team members.
Manage timelines and deadlines for assigned team and site projects.
Participate in interviews and evaluations for clinical positions.
Work with the Triage Nurse Captain to ensure medication refill requests, test results, and other patient concerns are handled in a timely manner.
Use Eskenazi Health Model of Excellence tools to promote team-based care.
Work patient panels to meet quality metrics by contacting patients who need disease- or age-specific screening, follow-up, or testing.
Work with providers and team members to educate patients about diagnoses, medications, wellness, and self-management skills.
Provide nurse visits for assigned patients and ensure team members provide care within their scope of practice.
Collaborate in the care and care management of patients and their families.
Assist site management with community outreach efforts at health fair events.
Promote practice growth by attracting and retaining new patients.
Develop professional growth goals for self and team members.
Demonstrate clinical nursing competence and comply with organizational policies and procedures.
Remain accountable for the safety and care of patients and families within the team’s panel.
Serve as a resource to the team and others within the health center and Eskenazi Health Center.
Use critical thinking to care for patients and families and resolve team issues.
Sit in the common area with the team’s physicians and clinical support staff to facilitate team care.