Team Captain Endzone & Loyalty (Front End)

DICK'S Sporting Goods • Chula Vista, CA

9h

About The Position

The Team Captain – Endzone & Loyalty leads the athlete experience at the front end by coaching teammates and encouraging engagement in loyalty programs and services. The role delivers fast, friendly, and accurate checkout experiences while building relationships that support athlete retention. It also contributes to department planning, staffing, merchandising, and operational execution, and may provide general store oversight when serving as the sole leader in the building.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience.
• Previous retail or customer-facing experience.

Nice To Haves

• Previous people leadership experience.

Responsibilities

• Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
• Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
• Promote and lead company programs, including loyalty participation, warranty sales, and private-label credit card enrollment.
• Contribute with the Store Manager and Assistant Store Manager to 30-60-90 day plans for assigned departments.
• Help establish working plans for operational initiatives, staffing and hiring needs, and operational and merchandising sets within budgets and financial goals.
• Execute plans, assess their effectiveness, and make adjustments using independent judgment and analysis.
• When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
• Communicate department goals and plans to direct reports, assign work according to skill levels, and monitor progress against plans and changing store goals.
• Develop and adjust schedules to meet athlete traffic demands and operational, merchandising, payroll, and financial goals.
• Source, interview, hire, onboard, and retain an appropriate number of direct reports in areas of oversight.
• Train, coach, provide feedback and development, recognize, and motivate teammates throughout their employment.
• Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
• Create an environment where teammates and athletes are welcome and treated with respect.
• Follow and enforce safety, loss prevention, and standard operating procedures, as well as applicable external laws and guidelines.

Benefits

• A competitive total rewards package that may include incentives, equity, and benefits.
• A suite of benefits.
• Compliance with applicable state paid leave requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED