Team Captain Endzone & Loyalty (Front End)

DICK'S Sporting Goods•Chula Vista, CA

2d•$52,500 - $66,500

About The Position

The Team Captain – Endzone & Loyalty leads the athlete experience by coaching teammates and driving engagement in loyalty programs and services. The role delivers fast, friendly, and accurate checkout experiences while building athlete relationships that support retention. It also contributes to department planning and operations, maintains merchandising standards, and helps lead the team in providing inclusive, positive service.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience required.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Anticipate athlete needs and provide clear, accurate, knowledgeable information about products and assortment.
Maintain company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private-label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and business priorities.
Help plan operational initiatives, staffing and hiring needs, and operational and merchandising sets in line with budgets and financial goals.
Execute plans, assess their effectiveness, and make adjustments using independent judgment and analysis.
When the sole leader in the building, act as Head Coach and oversee general store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign work according to skill levels, and monitor progress against plans and store goals.
Adjust staffing and schedules to respond to athlete traffic and operational needs while meeting payroll and financial goals.
Source, interview, hire, onboard, and retain an appropriate number of direct reports.
Train, coach, provide feedback and development, recognize, and motivate teammates throughout their employment.
Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
Create a store environment where teammates and athletes are welcome and treated with respect.
Follow and enforce safety, loss prevention, standard operating procedures, and applicable external laws and guidelines.