Team Captain (Cafe)

BLUESTONE LANE•Paramus, NJ

9h•$23 - $26•Onsite

About The Position

The Team Captain, in close partnership with the General Manager (GM) and Area General Manager, is responsible for the local experience in the Cafe, as well as maintaining a cohesive, efficient and positive store environment. The Team Captain ensures that teammates are in the right place, doing the right things at the right time, to provide the local with a genuine daily escape. Assisting the GM in building a cohesive, efficient and stable team, the Team Captain acts as manager on duty in the absence of the GM. With keen awareness of the store’s financial performance the Team Captain drives the efficiency and recognition in the store to maximize and meet sales targets & average customer spend. The Team Captain understands & role models the Steps of Service, trains and directs the team to perform consistently. The Team Captain is typically positioned behind the bar working alongside the team, frequently working on the POS station whilst overseeing the coffee shop as a whole, to ensure locals are receiving excellent & fast service, and that the store is clean.

Requirements

Passion for customer service.
Worked in hospitality for minimum of 3 years.
At least one year of supervisory experience.
Able to work in high-pressure, fast-paced work environment.
Well-organized and detail-oriented.
Experience using a Point of Sale (POS) system.
Demonstrate the desire and ability to lead, communicate and train team members.
Accreditation with the Department of Health for Food Protection Certificate & Bluestone Lane Barista Accreditation.
Strong interpersonal, leadership and verbal communication skills.
Ability to stand for extended periods and lift up to 40lbs.

Responsibilities

Overseeing waste management & inventory within their coffee shop.
Providing feedback to GM or Area GM in their absence, at end of day, so adjustments can be made going forward: i.e. staffing opportunities, product needs/waste, customer requests or issues.
Assisting in onboarding and development of new team members.
Working closely with the GM or Area GM ensure teammates are performing to expectations at all times, work together to create action plan to address performance needs.
Driving sales in the coffee shop, ensuring aces in places and constantly upselling.
Developing teams to continuously improve performance & reach goals.
Providing regular feedback on team performance to GM or Area GM.
Assisting as needed in ordering appropriate stock levels.
Reporting any issues with suppliers in a timely manner to the GM or Area GM.
Following implemented systems, to avoid wastage of food and beverage product.
Ensuring proper measures are in place to achieve the correct handling of food and beverage product to retain its freshness and quality.
Maintaining accurate product knowledge and ensures all team members follow specifications especially adhering to portion control in line with appropriate costing for a dish or beverage to avoid wastage of food and beverage product.
Communicating and interacting with locals using clear and enthusiastic words, tone of voice and body language.
Building strong connection with locals. Learns names and creates a personal connection with them to build repeat business and create a daily escape.
Participating in projects to increase average check, daily sales, and operational profitability and develop a loyal local base.
Regularly cleaning and restocking condiment stations, clearing and wiping down tables & counters.
Supporting the management of cleaning schedules on a daily, weekly and monthly basis and ensures deep cleans are performed regularly.
Completing store opening and closing procedures accurately and efficiently.
Ensuring expectations are met in all areas of the store regarding safety, cleaning, storage, ordering and sanitation for the store, escalating issues as required to the GM or Area GM.