Teacher Success Specialist

Stukent•Lexington, KY

15d

About The Position

Stukent is seeking a Teacher Success Specialist for its Eastern region to help educators use the company’s products successfully and create positive experiences that support long-term engagement and retention. The role serves as a key point of contact for educators, providing timely, personalized support, assisting with onboarding, troubleshooting issues, and accurately reporting product feedback, feature requests, and bugs. The specialist works with Customer Success, Support, and Product teams to improve communication, coordinate product updates, and deliver a consistent teacher experience. The position is located in Lexington, Kentucky.

Requirements

Strong technical aptitude, including the ability to navigate digital platforms, troubleshoot issues, and learn new systems quickly.
Proficiency in Microsoft Office and Google Workspace.
Excellent written and verbal communication skills.
Strong organizational skills and the ability to manage multiple requests across various communication channels.
Patience, empathy, and professionalism when handling challenging or escalated customer situations.
Commitment to exceptional customer service and creating a positive experience for educators.

Nice To Haves

Bachelor's degree.
Experience with Learning Management Systems such as Google Classroom, Schoology, Canvas, Clever, ClassLink, or Microsoft Teams.
Experience with customer relationship management systems, particularly Salesforce.
Previous classroom or teaching experience.

Responsibilities

Serve as the first point of contact for teacher inquiries and provide timely, accurate responses.
Troubleshoot and resolve educator issues with empathy and professionalism.
Escalate complex issues and delegate them appropriately to Support or Success team members.
Maintain urgency and accountability to support rapid issue resolution.
Prioritize incoming teacher requests while balancing immediate needs with long-term support goals.
Collaborate with the VP of Customer Success – High School to maintain consistent communication among Success, Support, and Product teams.
Document and communicate teacher feature requests, bug reports, and product feedback to relevant internal teams.
Help coordinate the rollout and communication of product updates and new features to internal stakeholders and educators.
Translate technical issues and product changes into clear, educator-friendly language.
Share insights from teacher interactions to help improve customer experience strategies and retention efforts.