Teacher Success Specialist

Stukent•Lexington, KY

15d

About The Position

Stukent is seeking a Teacher Success Specialist for its CTE division in the Eastern region. The role supports educators by providing timely, personalized assistance and helping teachers use Stukent products successfully. The specialist serves as a key contact for teacher inquiries, troubleshoots and resolves issues, supports onboarding, and accurately documents product feedback, feature requests, and bugs. The role works with Customer Success, Support, and Product teams to coordinate communications and product updates and to create a consistent, positive teacher experience that supports engagement and retention. The position is located in Lexington, Kentucky.

Requirements

Strong technical aptitude, including the ability to navigate digital platforms, troubleshoot issues, and learn new systems quickly.
Proficiency in Microsoft Office and Google Workspace.
Excellent written and verbal communication skills.
Strong organizational skills and ability to manage multiple requests across various communication channels.
Patience, empathy, and professionalism when handling challenging or escalated customer situations.
Commitment to exceptional customer service and creating a positive experience for educators.

Nice To Haves

Bachelor's degree.
Experience with Learning Management Systems, such as Google Classroom, Schoology, Canvas, Clever, ClassLink, or Microsoft Teams.
Experience with customer relationship management systems, particularly Salesforce.
Previous classroom or teaching experience.

Responsibilities

Serve as a first point of contact for teacher inquiries and provide timely, accurate responses.
Troubleshoot and resolve educator issues efficiently, with empathy and professionalism.
Identify complex issues that should be escalated and delegate them to appropriate Support or Success team members.
Maintain urgency and accountability to support rapid issue resolution.
Prioritize teacher requests across immediate needs and long-term support goals.
Collaborate with the VP of Customer Success – High School to support consistent communication among Success, Support, and Product teams.
Document and communicate teacher feature requests, bug reports, and product feedback to relevant internal teams.
Help coordinate communication about product updates and new features for internal stakeholders and educators.
Explain technical issues and product changes in clear, educator-friendly language.
Share insights from teacher interactions to improve customer experience strategies and retention efforts.