Tea Server

Southall•Franklin, TN

15h

About The Position

Southall is a premier destination bringing nature, produce, and people together. The Tea Server guides guests through an immersive tea experience, anticipates their needs, and delivers highly personalized service and attention. The role includes explaining tea offerings and menu selections, coordinating orders with the kitchen and bar, serving food and beverages, processing guest payments, and maintaining the tea service area. The Tea Server may also assist with other Food & Beverage responsibilities when needed.

Requirements

Restaurant hospitality experience.
Weekend availability is required.
Strong organizational and collaboration skills.
Excellent communication skills.
Attention to detail.
High school diploma or equivalent experience.
Strong problem-solving skills.

Responsibilities

Guide guests through tea offerings, menu selections, and Southall’s seed-to-table philosophy to provide an immersive tea experience.
Communicate guest orders, special requests, and dietary needs to the kitchen and bar using the hotel’s point-of-sale system, and coordinate food and beverage timing for seamless service.
Review completed orders against guests’ original requests and promptly deliver food and beverages to tables or lounge chairs, ensuring proper presentation and quality.
Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Adapt service to each table and create customized experiences for local guests, international travelers, and building residents.
Accurately close guest checks; process cash and credit card payments; and properly settle voided checks or complimentary meals.
Break down, clean, and set up tables and chairs.
Work harmoniously and professionally with co-workers and supervisors.
Assist with Food & Beverage responsibilities and duties when needed, including in the absence of others or during heavy volume.
Perform additional duties and projects as assigned by Southall Leadership.