TDS Operations Analyst III

TD•Toronto, ON

1d•Onsite

About The Position

This role is within TD Securities Global Operations, specifically in Corporate Lending Operations. The team provides outstanding service supporting lending and administrative activities for TD Securities Corporate Clients. Professionals in Global Operations have the opportunity to learn end-to-end processes and build relationships across different lines of business. The team is described as diverse and dynamic, focused on leadership, collaboration, innovation, and visionary thinking, with a culture of diversity, inclusion, and community support. The Corporate Lending Operations team consists of over 70 individuals across multiple groups, including Bi-lat Loan Administration, TDBNA Loan Administration, Agency Administration, Loan Sales & Trading, and the Business Support Team which handles operational & financial controls, compliance oversight, audit, and system operations support. The Loan Administration and Loan Documents Team is responsible for managing loan administration and loan documents.

Requirements

5+ Years of Corporate/Commercial Lending Operations Experience preferably with a Financial Institution is required for this role.
Very good knowledge of the Windows environment and of the MS Office suite, as well as proficiency in Advanced Excel (pivot tables and database management functions, VBA, power pivots, array functions and others).
Bachelor's Degree in finance, International Business, or other related Discipline.
Highly motivated professional, possessing strong analytical thinking, problem-solving skills, and attention to details with the ability to work independently with minimal supervision.
Excellent listening, conflict resolution and mediation skills required.
Collaborative and relational work style with proven success in a team environment.
Have a Clear, professional, and informative communication style (oral and written) in English.

Nice To Haves

Knowledge of Alteryx, Tableau, Power apps and Ui path is an asset.

Responsibilities

Responsible for achieving operational objectives related to Loan Documents management and accounting investigation within the team, maintaining effective day-to-day operations, and delivering quality service.
Possess working knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for Corporate Credit lending products and as applicable across lines of business.
Act as the first point of escalation for investigating processes/exceptions arising from processes beyond first-level operations service delivery. Apply knowledge of systems, processes, and regulations in resolving escalated customer issues and ensure communication with key stakeholders.
Actively seek opportunities to increase efficiencies, reduce errors, or minimize risk, and develop alternatives, recommendations, and/or implement solutions.
Continuously review and/or update processes/procedures, ensuring all functions and systems are well-documented and in compliance with applicable internal and external requirements; recommend, implement, and monitor the achievement of process enhancements.
Responsible for reviewing and reconciling monthly or other periodic reporting as required by the business group.
Lead and provide guidance to other team members to ensure operations issues are handled appropriately and participate in the negotiation and resolution (including escalation) of significant internal and/or external partner issues.
Provide accurate, timely, and efficient administration of team-level workflows.
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area.