Taxpayer Services Technician/Sr. Taxpayer Services Technician

Washington County•Government Center, MN

2d•Hybrid

About The Position

Washington County Property Records and Taxpayer Services Department is hiring for a Taxpayer Services Technician. The person in this role provides customer service; record legal documents and research property, preparation and processing; and performs general office duties. The role provides customer service; completes financial and legal document research, preparation and processing, and performs general office duties.

Requirements

High School diploma or equivalent.
Prior experience with customer service, financial reporting, and database management is preferred.
Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals.
Provide inclusive and equitable service to all members of the community with dignity and respect.
Demonstrate support for the County’s diversity, equity and inclusion program.
Promotes a culture of continuous quality improvement in the workplace.
Demonstrates knowledge of, or ability to learn, quality/continuous improvement.
Demonstrates knowledge of policies, regulations, statutes, procedures, forms, terminology, and practices associated with supported division.
Responds to both written and oral instructions.
Gathers and analyzes information skillfully.
Demonstrates accuracy and thoroughness.
Considerable knowledge of English, spelling, punctuation and mathematics; ability to make work decisions in accordance with the laws and policies of supported division.
Working ability to make accurate comparisons of verbal and numerical data.
Working ability to solve problems.

Nice To Haves

Experience in the title industry and or legal industry working with real property
Critical thinking skills and experience interpreting County, State and Federal rules, regulations, statutes and policies for customers
Communicate effectively with a wide variety of customers and a desire to provide accurate and attentive service

Responsibilities

Respond to customer inquiries for various legal document related processes and services.
Make referrals to other departments as necessary.
Answer phone call inquiries by providing information or directing calls.
Review and process legal documents, applications, and forms for accuracy and completeness.
Research, analyze and verify records, reports, applications and other documents.
Conduct searches or communicate with representative’s other divisions or government agencies.
Adheres to statutes, laws, and regulations; clarify interpretations of statutes laws, and regulations.
Collects, enters, scans, proofs, edits, corrects and verifies data in computer systems with or without established procedures or computer application.
Processes, sorts, checks for accuracy, and files department materials, i.e., forms, reports, licenses, certificates, deeds, applications, orders, vouchers, documents, legal instruments, or other materials in accordance with established routine and policy.
Process transactions, collect fees and process overpayments.
Collects and records a variety of receipts and disbursements for various funds.
Compiles data and calculates various financial statistical reports.
Prepares memos, correspondence, forms, statistical data, reports; proofs for accuracy and makes corrections.
Processes incoming and outgoing mail.
Prepares, maintains and files records.
Performs other duties as assigned.