Services Sr Analyst

Lowe's Companies, Inc.•Mooresville, NC

3d•Onsite

About The Position

The Services Sr Analyst serves as a subject matter expert responsible for developing and executing strategies that measure, monitor, and optimize Services profitability and operational performance. This role drives end-to-end visibility into the health and efficiency of Lowe’s ProServices business by creating and maintaining the tools, processes, and data frameworks that support operational excellence. The Services Sr Analyst enforces standards across key processes such as sales forensics, fulfillment, installer network management, and program quality, while mentoring other analysts on best practices. In addition, this role plays a critical part in the modernization of the Services technology ecosystem – defining business requirements, collaborating with product and engineering partners, testing new capabilities, and supporting the migration from legacy systems to next-generation platforms that enhance the experience for associates, providers, and customers.

Requirements

Bachelor’s degree Business Administration, Operations, Finance, Marketing, Information Systems, or equivalent years of experience in lieu of education requirement, if applicable.
3-5 years of experience in Store Operations, Services, Merchandising, Marketing, Finance, IT, Supply Chain, Business Analysis, or related field.
Demonstrated experience with SQL, data analysis, and data visualization.
Excellent problem-solving, communication, and stakeholder management skills.

Nice To Haves

Experience with Lowe’s Services systems (IMS, SPM, MRV Projects, Vendor Gateway, or related)
Background in technology enablement, process engineering, or systems modernization
Familiarity with Agile or hybrid SDLC methodologies
Ability to influence across multiple teams and levels in a large enterprise organization

Responsibilities

Directs the methods by which the installed sales business models and sales channels will be measured and monitored to ensure optimal business decisions and operational metrics are being achieved.
Develop proper processes and projects for providing business insights that support the successful execution of sales and operational processes for the installed sales business model.
Serves as a mentor and guide for the Senior Services Analysts and Services Analysts in more complex business decisions, issues, and analytical designs.
Leads sales forensics for installed sales among various stakeholders. Sales forensics consist of installed sales category performance, labor to product attachment rates, installed sales performance by sales channel, and other general types of sales reporting. Along with the data, the role provides guidance on how to optimize sales performance.
Leads projects and processes aimed at providing operational data for the installed sales business model. Responsible for installer availability monitoring, installer network capacity management, installed sales job fulfillment standards and performance, operational profitability, installer payments, expense paid outs, and customer satisfaction by category and sales channel for the installed sales model.
Directs the amount for the percentage of installed sales that can be removed from the due file every fiscal quarter based upon the ratio of installed sales expenses that are customer paid outs vs installer payments.
Provides installed sales business data and approach to resolve compliance disputes the Legal, Tax, and Licensing departments encounter.
Leads projects that require complex analytical skills to provide the necessary business insight to identify the root cause of an issue.
Develops, configures, and modifies database components within various computing environments by using various data tools such as SQL, Power BI, and Excel to access and manipulate the data.
Must possess the ability to learn new systems and data sources as the installed business model evolves especially with the migration of installed sales data to modern platforms.