Taxpayer Services Representative

City of Auburn • Auburn, AL

6d • Onsite

About The Position

This position is responsible for performing customer service duties in the collection and receipt of taxes, licenses, and other City revenues and preparing billings for various City receivables. This position reports to the Revenue Manager.

Requirements

• High school diploma or equivalent; one (1) to three (3) years’ experience; or an equivalent combination of education and experience.
• Knowledge of generally accepted accounting principles.
• Knowledge of the City’s financial management system, including financial management software.
• Knowledge of relevant federal and state laws and City ordinances.
• Knowledge of local government operations, policies and plans, and modern office practices and procedures.
• Knowledge of Microsoft Word, Excel, PowerPoint, and other similar programs.
• Skill in using computers for data entry, word processing, and/or accounting purposes.
• Skill in the use of small office equipment, including calculators, copy machines or multi-line telephone systems.
• Skill in effective communication, both orally and in writing.
• Ability to meet and deal with employees and the public in an effective and courteous manner.
• Ability to get along with others, and work effectively with the public and co-workers.
• Ability to deal with confidential and sensitive matters.
• Ability to use computers for data entry, word processing, and/or accounting purposes.
• Ability to work independently, work well with others, and manage time effectively.

Nice To Haves

• None.

Responsibilities

• Processes payments for all City revenue.
• Generates billing invoices for various city functions and fees.
• Processes business license applications and renewals.
• Provides taxpayer assistance and responds to inquiries regarding business licenses and taxes.
• Performs other related job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED