Taxpayer Customer Service Assistant

Upper Darby Township•Upper Darby, PA

5d•Onsite

About The Position

Upper Darby Township is seeking a Taxpayer Customer Service Assistant to support residents during peak tax collection periods. This part-time position plays an important role in ensuring a smooth and efficient customer experience by providing front-line assistance to members of the taxpaying community. The Customer Service Assistant serves as a key point of contact at the One Center, helping residents prepare for tax payments, understand procedures, and navigate available services.

Requirements

Strong communication and customer service skills.
Ability to interact respectfully and effectively with a diverse public.
Basic computer proficiency, including the ability to navigate systems, access information, and print documents.
General understanding of common payment methods, including checks and credit cards.
Comfortable assisting customers with self-service kiosks and basic troubleshooting.
Ability to maintain professionalism, accuracy, and efficiency in a fast-paced environment.

Nice To Haves

Previous experience in customer service, payment processing, or a public-facing office setting is preferred.

Responsibilities

Assisting customers at the payment desk.
Reviewing documentation for completeness prior to Tax Office processing.
Providing clear guidance on acceptable payment methods, locations, and timelines.
Supporting self-service payment and sign-in kiosk operations.
Managing customer flow between the One Center and the Tax Office.
Helping maintain an organized and efficient service environment.
Reproducing tax bills.
Confirming amounts due using available systems.
Providing general information on related Township services to support residents with tax, sewer, and trash payment inquiries.
Working closely with Tax Office staff to support accurate payment processing and deliver a positive and professional customer experience.