Taxpayer Assistance Technician

Commonwealth of Pennsylvania • Allegheny County, PA

3d • Hybrid

About The Position

Do you have tax-related experience and strong communication skills? If so, we encourage you to start a new chapter in your career and apply for this Taxpayer Assistance Technician position within the Bureau of Enforcement and Taxpayer Assistance (BETA), Pittsburgh Office. Within this role, you will have the opportunity to provide support to taxpayers or their representatives regarding inquiries about all taxes worked by the bureau. Bring your ambition and talents to our team. Apply with us today! As a Taxpayer Assistance Technician, you will be responsible for researching and reviewing taxpayer accounts in the department’s systems by utilizing computer programs such as PATH, BRIDGES, and web enabled taxpayer inquiry system to provide accurate information when answering taxpayer’s inquiries. You will have the opportunity to assist and advise the taxpayer and/or their representatives on the proper manner of completing tax returns, reports, and other forms as they pertain to taxes and programs. Work also involves verifying tax liability, penalty, and interest as well as explaining applicable tax laws, rules, regulations, and policies involved. Additional responsibilities include: Requesting and gathering necessary documentation from taxpayers or representatives Preparing proper departmental forms Training tax season personnel Delivering presentations on the application and interpretation of state tax laws, rules, regulations, and policies Providing clerical support to the District Office as needed Interested in learning more? Additional details regarding this position can be found in the position description . Work Schedule and Additional Information: Full-time employment Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with 60-minute lunch. Telework: You may have the opportunity to work from home (telework) ad hoc, upon successful completion of a 6-month in-office training. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Pittsburgh. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Requirements

• Three years of experience in reviewing tax documents and making taxpayer liability decision and applying tax laws, rules, regulations, policies and procedures; or Three years of experience in the collection of taxes; or Any combination of experience and training which provides the applicant with the required knowledge, skills and abilities.
• Must be able to perform essential job functions.
• Must pass an enhanced background check prior to beginning employment due to access to Federal Tax Information (FTI) and compliance with IRS Publication 1075 (Pub 1075).
• Must submit to and receive approval of satisfactory criminal history reports, including a fingerprint-based federal records check, a PA State Police clearance, a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years, and a citizenship/residency verification.

Responsibilities

• Researching and reviewing taxpayer accounts in the department’s systems by utilizing computer programs such as PATH, BRIDGES, and web enabled taxpayer inquiry system to provide accurate information when answering taxpayer’s inquiries.
• Assisting and advising the taxpayer and/or their representatives on the proper manner of completing tax returns, reports, and other forms as they pertain to taxes and programs.
• Verifying tax liability, penalty, and interest.
• Explaining applicable tax laws, rules, regulations, and policies involved.
• Requesting and gathering necessary documentation from taxpayers or representatives.
• Preparing proper departmental forms.
• Training tax season personnel.
• Delivering presentations on the application and interpretation of state tax laws, rules, regulations, and policies.
• Providing clerical support to the District Office as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed