Omaha Taxpayer Assistance Representative

State of Nebraska•Omaha, NE

9d•Onsite

About The Position

The Department of Revenue (DOR) is seeking a self-motivated individual to join their Omaha office as a Taxpayer Assistance Representative. This role involves assisting taxpayers with questions regarding Nebraska regulations, statutes, forms, refunds, and filing requirements. The representative will also guide businesses or individuals who are delinquent in filing returns or paying tax liabilities, and answer questions about obtaining DOR licenses or permits. Additionally, the role may include initiating adjustments to tax returns or taxpayer accounts and educating taxpayers on tax and regulation compliance. Interaction with the public will occur in person, over the phone, or through written correspondence. The DOR emphasizes a mission of serving the public with integrity, efficiency, and consistency, offering a culture that supports work-life balance with no on-call shifts, nights, or weekend hours, and flexible scheduling options.

Requirements

Associate’s Degree in business OR Two years of experience with tax return preparation, business ownership and operation, account research and analysis, or interpretation and application of policies, laws, rules, or regulations.
Knowledge of processes and procedures for collection.
Knowledge of mathematics and accounting.
Knowledge of business operations and practices.
Knowledge of resources available for researching tax laws, rules and regulations.
Knowledge of Excel, Word, Oracle and Outlook.
Skills in verbal/written communication.
Skills in negotiation.
Skills in active listening.
Skills in emotional intelligence.
Skills in reading comprehension.
Skills in time management.
Skills in critical thinking.
Skills in data entry.
Skills in computer use and databases.
Skills in customer service.
Ability to communicate to express clear and concise ideas.
Ability to utilize interpretive techniques to determine information sought.
Ability to organize and verify tax data from computer-generated reports.
Ability to set priorities.
Ability to relate effectively with people representing a variety of backgrounds.
Ability to interpret difficult tax programs for taxpayers.
Ability to determine why a taxpayer is not in compliance and collection procedures.
Ability to use independent judgment.

Nice To Haves

Applicants who can read, write, and speak Spanish fluently.
Call center experience.

Responsibilities

Assist taxpayers with questions regarding Nebraska regulations, statutes, forms, refunds, and filing requirements.
Assist in guiding business or individual accounts that are delinquent in filing returns or paying tax liabilities.
Answer questions on getting licensed with DOR for a permit.
Initiate adjustments to tax returns or taxpayer accounts.
Educate taxpayers regarding tax and regulation compliance.
Interact with the public in person, on the phone, or via written correspondence.